Job Title: Customer Experience Specialist Trainee
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About the Job:
In this role, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience when interacting with us. You will learn and develop product knowledge to deliver informative demonstrations and explain features and benefits clearly to customers.
You will build strong relationships with customers using your excellent interpersonal skills, clarifying their needs, and anticipating their requirements. Your goal is to help us position ourselves as Australia's most customer-focused automotive retailer through excellence in every customer interaction.
Key Responsibilities:
* Product Knowledge: Learn and develop product knowledge to deliver informative demonstrations and explain features and benefits clearly to customers.
* Customer Relationships: Build strong relationships with customers using your excellent interpersonal skills, clarifying their needs, and anticipating their requirements.
* Customer Service: Provide high-quality in-store customer service, assisting with vehicle, aftermarket, and finance-related queries.
* Appointments and Test Drives: Attend customer appointments, support test drives, and assist with vehicle delivery and handover.
* Sales Contracts and Records: Help prepare and process sales contracts, trade-in documentation, and maintain accurate records in our systems.
* Customer Satisfaction: Support customer satisfaction goals, follow up post-delivery, and assist with valuations and other duties as required.
About You:
* Background: A strong interest or background in sales, retail, or the automotive industry, with exceptional customer service and communication skills (written and verbal).
* Skills: Confident using Microsoft Office and digital platforms, with strong multitasking, problem-solving, and organisational abilities.
* Attitude: Ability to adapt to different customer needs, deliver excellent experiences, and maintain professionalism, integrity, and attention to detail.
* Requirements: Valid driver's licence required; a willingness to learn, collaborate, and demonstrate sound judgment and passion for the products is highly valued.
Benefits:
We offer a range of benefits to our employees, including access to our employee benefits program, company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.
Equality, Diversity, and Inclusion:
We are committed to equality, diversity, and inclusion and recognize that our customers, colleagues, contractors, and other partners are central to our success.