At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with cutting-edge minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We are currently looking for Customer Service Representatives to receive inbound calls from customers of one of Australia's largest loyalty programs. You will be responsible for providing exceptional customer service to our clients members, answering general enquiries, updating changes to member information and redeeming of member reward points. We are seeking highly driven individuals that strive to meet and exceed expectations. You thrive on ensuring the best outcomes for our members and are confident in conversing with all different types of people.
Key Details- Commencing 31st of October- Monday to Friday - 9am - 7pm AEDT (rotating roster over 5 days
- full availability required)- Contract end date 30th of Jan with the potential to extend
To be successful in this role, you will need to:
- Deliver amazing customer experiences every time in a prompt and professional manner- Competently use technology and multitask between different systems while actively listening- Entering customer requests / queries on-line- Maintaining accurate customer records- You will be required to complete a National Police Clearance
Culture & Advantages What we can offer you:
- Comprehensive paid training- Hourly rate + On Target Earnings bonus (based on reaching KPI's)- A diverse and supportive working environment - everyone is welcome here and our differences make us stronger- Unlimited access to a trusted mental health platform- Opportunity for career progression
Skills & Experience- Prior customer service experience preferred but not essential- Ability to guide, support and convey information to a variety of people- Solid communication skills with the ability to listen and understand customer needs- A positive 'can do' attitude
Work From Home Requirements
- Windows 10 based PC Monitor/Laptop with an i5 processor and 8GB RAM or equivalent.
- Anti-Virus installed and Windows Defender switched on
- Reliable internet connection.
- Headset with a microphone,
- NOTE: MacBook's are not compatible with our systems.
Our promise to you.
There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
📌 Flybuys Customer Service Agent - Part-Time
🏢 Probe CX
📍 Melbourne