**THE ROLE**
The HCSO deals with more complex situations and acts as a local reference point in operational processes and procedures.
**ACCOUNTABILITIES INCLUDE**
1. Assess complex client queries for housing services and make decisions from a range of established policy, procedures and legislative requirements.
2. Maintain a data base and undertake research and analysis of the data on a range of housing queries.
3. Contribute to operational service delivery and quality improvements.
**Please open the position description to read more.**
**HOW TO APPLY**
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
📌 Housing Customer Service Officer-Morwell
🏢 Department Of Families, Fairness And Housing
📍 Victoria