Company Description
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast‐food. We're Australia's only fast‐food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
Job Description
Guzman Y Gomez is seeking an enthusiastic and detail‐oriented Assistant Manager to join our dynamic team in Glandore, Australia. In this pivotal role, you will support the Restaurant Manager in delivering exceptional customer experiences while maintaining operational excellence. As an Assistant Manager, you will be instrumental in fostering a collaborative, inclusive work environment where team members feel supported and motivated to achieve our shared goals. This position offers the opportunity to develop your leadership skills while making a direct impact on our restaurant's success and customer satisfaction.
* Lead, mentor, and support restaurant staff through effective coaching, training, and performance feedback to foster professional growth and team cohesion
* Assist in scheduling staff shifts, ensuring adequate coverage while optimizing labor costs and maintaining operational efficiency
* Oversee daily restaurant operations, including opening and closing procedures, to ensure all tasks are completed accurately and on time
* Maintain exceptional customer service standards by engaging with guests, addressing concerns promptly, and resolving issues with empathy and professionalism
* Monitor and manage inventory levels, food costs, and supplies while implementing strategies to minimize waste and maximize profitability
* Ensure strict compliance with food safety, health, and hygiene regulations, conducting regular inspections and corrective actions as needed
* Operate and troubleshoot Point of Sale (POS) systems, process transactions, and reconcile cash drawers with transparency and accuracy
* Collaborate with the Restaurant Manager to analyze sales data, identify trends, and develop actionable strategies to drive business growth
* Communicate clearly and transparently with team members and management regarding operational challenges, successes, and improvement opportunities
* Support marketing initiatives and promotional activities to enhance customer engagement and brand loyalty
* Maintain a clean, organized, and safe work environment that reflects our commitment to excellence and inclusivity
Qualifications
Required Qualifications:
* High school diploma or equivalent
* Minimum 2 years of experience in restaurant, food service, or hospitality management or supervisory role
* Proven ability to lead, motivate, and develop team members in a fast‐paced environment
* Strong customer service orientation with excellent interpersonal and communication skills
* Proficiency with Point of Sale (POS) systems and restaurant management software
* Solid understanding of inventory management, cost control, and financial reconciliation
* Knowledge of food safety, health codes, and hygiene compliance standards
* Exceptional organizational and time management skills with the ability to multitask and prioritize effectively
* Problem‐solving mindset with the ability to make decisive, sound decisions under pressure
* Flexibility to work varied shifts, including evenings, weekends, and holidays as needed
Preferred Qualifications
* Experience in fast‐casual dining or quick‐service restaurant environments
* Food Safety Certification or equivalent credential
* First Aid and CPR Certification
* Experience with inventory management systems and analytical tools
* Familiarity with restaurant management best practices and industry standards
* Background in staff recruitment, hiring, and onboarding processes
* Knowledge of local Glandore market and community engagement opportunities
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