About the Role
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* As a Community Care Coordinator, you will be responsible for providing support and guidance to customers in their homes and communities.
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The primary function of this role is to deliver high-quality, customer-centered care services across various programs, including Home Care Packages, Dementia Services, and NDIS in-home services.
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You will work closely with the In-Home Support team to ensure seamless service delivery, administration, and customer service. Key responsibilities include:
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* Supporting and guiding the team in service delivery, intake, and customer service.
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* Handling intake, referral, and customer allocation processes.
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* Managing individual customer budgets to ensure supports are delivered effectively.
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* Maintaining accurate customer management records, including data entry and record keeping.
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* Developing and managing services that provide meaningful experiences for customers.
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* Supporting, coaching, and coordinating team members to deliver high-quality care.
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* Building and maintaining positive relationships with customers through collaboration and respect.
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What We Need From You
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We seek experienced professionals with qualifications or extensive experience in community services, health, business, or administration. You should be passionate about enabling customers to live independently and their best lives.
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Key skills and experiences required include:
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* Ability to lead and support a diverse team.
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* Experience in developing individualized plans and programs supporting customer-centered approaches.
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* Ability to meet targets and comply with program guidelines.
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* High-level verbal and written communication skills.
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* Critical and strategic thinking regarding care needs.
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* Proficiency in Microsoft Excel and database management.
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* A current Australian driver's license.
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Our Benefits
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LiveBetter offers a range of benefits to our employees, including salary packaging, access to our 24/7 employee wellbeing app, supplementary parental leave, additional purchase leave, and more.
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About Us
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LiveBetter is one of the largest regional providers of community services in Eastern Australia, committed to helping regional Australians live their best lives.
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Contact Information
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