Employment Type: Permanent
Closing Date: 14 June 2026 11:59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Locations Available
* CHARLESTOWN
* EAST MAITLAND
* FORSTER
* GLENDALE
* KOTARA
* MUSWELLBROOK
* RAYMOND TERRACE
* SINGLETON
* TAREE
What You'll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* 12% Superannuation
* 10% Variable Remuneration (first 2 months guaranteed while you learn on board)
* 30% off Telstra services and exclusive offers with over 240 brands and partners
* 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
* Access to 17,000 learning programs with LinkedIn Learning and Future Ready program
* Flexible working hours and a supportive approach to parental leave
* Monthly performance rewards and recognition programs
* Diverse and inclusive team culture
Is it You We're Looking For?
* Great Communication Skills: You're a natural at connecting with people and making their day better.
* Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
* Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
* Resilience and Positivity: You have a can‐do attitude, even when things get busy.
* Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
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