About this opportunity
Our Toowoomba store is currently looking for a motivated and hardworking leader, to join and lead the store's Customer Service department. Reporting directly to the Store Manager, this successful applicant will be responsible for managing a small team, creating rosters, serving customers, resolving customer issues, completing stock takes and more.
Responsibilities and Expectations
* Significant front end and POS knowledge
* Unparalleled commitment to customer service
* Experience in leading and managing teams
* Accurate team rostering
* Passion and enthusiasm, with a very 'hands on' approach
* Excellent communication skills
* Ability to liaise with both team members and management
* Ordering and cost control expertise
* Strong leadership and delegation skills
* Ability to coach, train and performance manage team members
* Commitment to work health and safety standards
Qualifications and Attributes
* Display a passion for customer service
* Express a positive 'can do' attitude
* Problem solve
* Lead by example
* Motivate a team
* Communicate effectively with management, team members, customers and external stakeholders
Benefits
* 10% staff and family discount across all Drakes stores
* Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
* In-depth onboarding and career progression opportunities
* Company funded retail management qualifications and first aid qualifications
* Vehicle leasing opportunities
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