About National Trust Queensland & the Currumbin Wildlife Sanctuary
Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.
About the Role
Reporting to the Retail Supervisor, you will be delivering an amazing Guest experience and achieve daily sales targets through excellent product knowledge. You will actively engage with Guests in a positive, friendly, and helpful manner to maximise sales opportunities whilst ensuring high levels of Guest satisfaction.
Currumbin Wildlife Sanctuary operates 6 busy retail outlets and vending outposts during peak trade in the daytime, and our immersive light and sound experience ‘Astra Lumina’ during the nighttime. You may be required to work in any of these locations throughout any given day. Willingness to assist our other departments including our Photography department is essential.
About You
To be successful in this role, you must have a high level of customer service ability, communication, and teamwork skills with a minimum of 1 years’ experience in a fast-paced Retail organisation. You are highly energetic, motivational, have a great sense of fun, and inspire all team members to provide an outstanding, safe, efficient, and memorable guest service experience.
Other key skills and qualifications we are looking for include:
- Previous experience working with daily sales targets.
- A genuine reliable and positive attitude and a high standard of personal presentation.
- Have a high standard of personal presentation and are physically fit. Ability to lift and move items up to 10kg.
- Ability to walk long distances both indoors and outdoors, in all weather conditions.
- Can demonstrate a versatile, cooperative, ‘can-do’ attitude. A friendly, motivated, and calm manner is essential, with the ability to handle Guest requests.
- Can demonstrate an awareness and commitment to controlling shrinkage, stock control, and accuracy in stock audit methods.
- Able to work efficiently with strong time management skills and display our company values.
- Ability to work well unsupervised and can demonstrate using your initiative.
- Excellent communication skills and are comfortable communicating with both local and international Guests, assisting them with their needs.
- Ability to speak a secondary language is desirable but not essential.
- 7-day availability across both days and nights is essential.
- Full availability during school and Christmas holiday periods is essential.
What we can offer
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State – we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated! We offer current and future team members:
- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes
- Access to 470+ fitness facilities through Fitness Passport for you and your family
📌 Retail Assistant
🏢 National Trust of Queensland
📍 Gold Coast