Job Title:
Front Office Coordinator
About the Role:
We are seeking a highly organised and customer-focused Front Office Coordinator to provide exceptional support to our operations team.
Duties and Responsibilities:
* Act as the first point of contact for customers, handling incoming calls, responding to enquiries, and making outbound calls to confirm appointments.
* Coordinate schedules for installation teams, prepare job documentation, and track project timelines with ease.
* Maintain accurate records, process data entry and invoices, and ensure our digital filing systems are up-to-date.
* Support general administrative tasks such as managing emails, ordering office supplies, and basic bookkeeping duties.
* Collaborate closely with our electricians, technicians, and management team to ensure smooth day-to-day operations.
Requirements:
* A strong command of spoken and written English is essential to communicate effectively with clients and colleagues.
* Confident telephone manner and ability to handle multiple calls simultaneously.
* Solid organisational and time-management skills to juggle multiple tasks without compromising attention to detail.
* Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn new software applications.
* A professional, friendly attitude and ability to work well both independently and as part of a small team.