Description
Harbor's Edge is a continuing care retirement community located in Norfolk, Virginia.
Harbor's Edge offers independent living and advanced care services to residents, providing a variety of amenities and professional support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Conducts regular and random security rounds inside and outside of the facility to ensure the safety and security of the building, grounds, employees, guests, vendors, and residents.
* Completes required paperwork, logs, and incident report documentation by the end of shift for all security-related matters.
* Respond promptly to security/fire alarms and follow established procedures for contacting authorities, assisting residents and staff, and advising nursing staff in emergency calls.
* Respond promptly to emergency call system activation in an Independent Living residence, assessing residents' needs, and calling for assistance from nursing or external emergency services as necessary.
* Report any suspicious incidents or perceived threat to the facility to management immediately, completing all required documentation by close of business on the day of the occurrence.
* Monitor emergency alarm systems and closed‐circuit TV cameras to identify potential security risks and/or individual safety concerns, and report any incidents to management immediately.
* Monitor and control building access for employees, guests, vendors, and residents. Ensure all check‐in procedures are conducted and documented, including COVID vaccination status checks.
* Ensure all employees and visitors have proper credentials for accessing buildings and parking (ID badges and parking passes).
* Dispatcher responsibilities include receiving emergency and non‐emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members.
* Perform other duties as assigned.
EDUCATION AND EXPERIENCE
* High School Diploma or GED equivalent required.
* Minimum of 2 Years of related work experience.
* Valid Virginia Driver's License required with no restrictions.
* Certification in First Aid and CPR.
* DCJS Armed or Unarmed Certification.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
* Exceptional verbal and written communication skills.
* Active listening ability.
* Customer‐service orientation.
* Excellent negotiation and persuasion skills.
* Excellent organizational skills and effective time management and multitasking.
* Strong interpersonal skills.
* Knowledge of emergency medical techniques to act as first responder.
* Knowledge of security protocols, procedures, environmental hazards, and equipment.
* Skill in negotiation tactics and problem‐solving.
* Proficiency in Microsoft Office and report writing.
* Reliability to report to work as scheduled and follow approved schedule.
* Ability to work within a team.
* Ability to read, write and follow written and oral instructions.
* Effective communication in English.
* Independent judgment and discretion in the performance of assigned duties.
* Courteous interaction, patience, compassion, and integrity towards customers.
Benefits
* Medical, Dental, and Vision Insurance
* On‐site Pharmacy & Convenience Store
* Paid Time Off & 6 paid holidays
* Employee Assistance Program (EAP)
* Employer‐Paid Life & AD&D Insurance
* Employer‐Paid Short‐ & Long‐Term Disability
* 403(b) Retirement Plan with Employer Contribution
* Tuition Reimbursement
* Employer‐Paid Certification Training
* Legal Resources & Identity Protection Plan
Benefits may vary by employment status.
EEO/D/V
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