Job Title: Customer Service Manager
Become a key player in delivering exceptional customer experiences.
* Manage day-to-day customer service operations, ensuring timely client communications and maintaining high standards.
* Coordinate technicians for various services, guaranteeing efficient delivery and compliance with relevant regulations.
* Establish strong relationships with clients through effective communication and prompt resolution of service issues.
* Supervise and train customer service staff to uphold the highest standards of communication and service delivery.
Maintain accurate records of service activities, client interactions, and compliance documentation. Analyze customer feedback and service performance data to identify areas for improvement.
Collaborate with operations, technical, and sales teams to prepare quotations, renew maintenance contracts, and support business development initiatives.
Implement and enhance processes, systems, and procedures to optimize efficiency and customer satisfaction.