Overview
NVM Services is hiring a full-time Management Consultant role in Brisbane City, QLD. Apply now to be part of our team.
Job summary
- Flexible schedule available
Location
Brisbane QLD 4000
Position
Management Consultant
NVM Services have been engaged by our client, a well-recognised Australian organisation, to source a Senior Management Consultant, based predominantly in Melbourne, Victoria to undertake a time-critical short-term project within the motor vehicle manufacturing industry. Both the short-term project and the short-term full-time position are expected to be for a maximum of 3 months.
Responsibilities
- Use specialist skills and knowledge to provide strategic advice and coaching to stakeholders in aftersales operations, including restructuring and implementing global best practices regarding spare parts availability & pricing, customer & dealer technical & mobility support.
- Develop and execute a business recovery plan to meet corporate stakeholders’ performance objectives, including:
- Researching and analysing stakeholders needs, identifying and assessing problems, analysing stakeholders 2026 Aftersales & Customer Experience business plan.
- The implementation and improvement of internal processes and engaging the full resources of a global organisation to provide increased reactivity & support for these issues (including ex-factory product quality, technical support & urgent after sales parts supply).
- Assists stakeholders in achieving greater efficiency and solving organisational problems.
- Assist in and encourage the development of objectives, strategies and plans aimed at achieving optimal customer experience and satisfaction, through:
- Improving communication & escalation processes between Australian stakeholders and Global stakeholders; and
- Improving the level of support and timeliness in solving complex problem diagnosis, repair & product quality improvement.
- Take a leadership role in key areas of Aftersales & Customer Experience, particularly pertaining to Customer Complaint management & resolution and problematic product repair.
- Provide hands-on support to the project team to ensure stakeholders are kept informed and engaged throughout the change process.
Project details
- Project duration: short-term maximum 3 months
- Position: short-term maximum 3 months
- Remuneration: to be negotiated, highly competitive dependent on qualifications and relevant work experience
Note: The advertising medium requires that a token salary be listed; this is subject to negotiation.
Ideal candidate
- A BSC Mechanical Engineering degree
- An MSC Manufacturing Systems Engineering degree
- A minimum of 20 years' work experience in an automotive manufacturing senior management role at VP/Managing Director level
- Proven capability working with senior stakeholders in complex operational environments to develop strategy, design and implement solutions to complex vehicle distribution and aftersales support issues
- Strong leadership, coaching, and interpersonal skills – able to influence, motivate and guide others through change
- Extensive knowledge of and experience in vehicles and parts manufactured in both Italy and the United States
- Deep understanding of automotive manufacturing operations and processes and knowledge of the areas needed to support a distributor network
- Ability to commence the short-term project on short notice
Application process
What you need to do now
If you're interested, clearly state the position you are applying for and provide a short statement (minimum 150-250 words) as to why you are best suited for this position.
Please send your resume with referee details to our services coordinator at ******@nvmservices.com
Please do not inquire about these positions if you cannot meet the minimum requirements. Only applicants for interview will be contacted.
Reference Number: AUSTAPP20096
Noveri V Mesa, NVM Services
Be careful - Do not provide bank or credit card details when applying. Do not transfer money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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📌 Management Consultant
🏢 NVM Services
📍 Brisbane