Overview
Join to apply for the Customer Service and Sales - Telco role at TSA Group - Australia
Join the TSA Family and Elevate Your Career with Telstra We pride ourselves on our longstanding partnership with Telstra, Australia's leading telecommunications company, and welcome new team members in Brisbane. This is an entry level position with ongoing support through training and beyond.
Why You'll Love Working with Us
* Unlimited Earnings Potential: Start with a $52,190 base salary plus superannuation, and enjoy uncapped commissions paid fortnightly. First-year on-target earnings (OTE) are easily $80,000+
* Supportive Team Environment: Work alongside managers and senior team members dedicated to helping you succeed.
* Meaningful Work: Support everyday customers across Australia by selling solutions they truly need.
* Great Working Hours: Rotating schedule Monday to Friday between 7 AM and 7 PM, with Saturdays 9:00 AM to 5:30 PM.
* Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance, local cafes and more.
* Career Growth: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.
* Work-Life Balance: After three months, and once training is mastered, work from home two days per week.
What You'll Be Doing
* Answer inbound calls from everyday customers, representing and promoting a wide range of Telstra products and services.
* Provide expert advice tailored to customer needs and lifestyles.
* Use effective communication skills to empathize with and understand customers.
* Confidently de-escalate any customer grievances.
* Be flexible with hours to ensure we're there when our customers need us.
What Makes You Perfect for This Role
* Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
* Strong computer literacy and multi-tasking abilities.
* Self-motivation and a desire to push yourself to new heights.
* Openness to learning new skills, implementing them, and celebrating your successes.
* Resilience and the ability to perform at your best.
* A solution-oriented mindset, always ready to resolve problems.
* A fixed internet connection and a suitable work-from-home setup.
* Availability to work Monday - Friday, 7am - 7pm schedule, 9am - 5:30pm for Saturday Shifts.
How to Apply and Safety
If you're ready to take the next step and build a career in a vibrant workplace while earning amazing commissions, we want to hear from you. Please submit your application, and our recruitment team will be in touch soon.
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.
Legal and Accessibility
TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
We also acknowledge that you can find more information about us on our official channels: Website: https://tsagroup.com.au/ | Instagram: tsa_group_ | LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
Job Details
* Seniority Level: Entry level
* Employment Type: Full-time
* Job Function: Customer Service
* Industries: Computers and Electronics Manufacturing, Manufacturing, and Consumer Services
Brisbane, Queensland, Australia is the location for this role. Other postings and location information may be listed on the page.
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