Job Title: IT Support Engineer I (Multiple Roles)
Location: Dandenong, Melbourne
Employment Type: Contract
Contract Length: 6 Weeks
Summary
This role is located on-site in Dandenong. It requires long shifts (up to 12 hours) and weekend/night-shift work. Only apply if this is acceptable.
Key Criteria
* 1+ years of experience in a corporate environment supporting Windows, Mac, or Linux operating systems.
* Must hold a valid Australian Driver's License.
* Proven ability to troubleshoot integrated computer systems and end-user hardware.
* Hands‐on experience with Zebra thermal printers, thin clients, PCs, and handheld terminals/scanners.
* Foundational knowledge of networking concepts (DNS, DHCP, TCP/IP, OSI Model, etc.).
* Strong background in SLA management and IT asset inventory/RMA processes.
* Availability for night and weekend shifts is essential (Higher penalty rates apply).
* Ability to work long shifts (up to 12 hours) and remain largely on your feet for the duration.
* Physical capacity to move and lift equipment up to 15 kg.
* Preferred: Familiarity with ITIL practices, ServiceNow, or certifications such as CompTIA A+ / Network+.
Key Relationships
* IT Manager (Direct Reporting Line)
* Warehouse Operations Staff
Key Responsibilities
* Deliver Level 1 technical support for fulfillment operations, ensuring all networking and computing systems remain available during production.
* Manage the allocation and maintenance of IT equipment, handling multiple requests and troubleshooting hardware such as wireless handhelds and printers.
* Oversee the RMA and repair process for all devices under warranty.
* Strictly monitor and report on SLA performance metrics, proactively identifying risks to prevent service breaches.
* Execute comprehensive IT inventory management, including stock counts, asset tracking, and decommissioning equipment.
* Collaborate with cross‐functional teams to implement technical solutions and drive continuous improvement within the site.
* Maintain accurate records in asset management systems and coordinate the replenishment of critical IT stock.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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