ABOUT GM³ And IMCGM3 is an emerging Australian metallurgical coal mining entity owned by global investment entity Golden Energy and Resources (GEAR) and M Resources, a market leader in metallurgical coal industry services.With a focus on safe and consistent production, GM3 will leverage strong operational performance to enable long-term future opportunities from its metallurgical coal assets.
GM3 is committed to long-term sustainability, including social performance, environmental management, and economic contribution.Positioned for growth and focused on the future, GM3 aims to contribute to the surrounding regions and leverage the capability and experience of its people.What GM³ Offers5 weeks annual leaveOptions for additional superannuation contributionsAnnual short-term incentive bonus recognizing individual performance and overall business successAbout The RoleThis is a permanent position based at the Regional Operations Centre, Port Kembla.
As the Team Lead of Service Management, you will be responsible for managing the relationship between operations and technology, owning end-to-end service performance, and enabling frontline success through stable, innovative platforms.Other Key Responsibilities Include, But Aren't Limited ToLeading local ITIL service processes (incidents, changes, requests, & problems)Representing Service Management in operational & digital projectsDriving service improvement initiatives with business & tech stakeholdersManaging knowledge, reporting, and SLAs across operational infrastructurePromoting safety, collaboration, and compliance in all tech environmentsYou will have experience and demonstrate capability in the following:Managing service performance, vendors, and platforms in dynamic environmentsBuilding strong working relationships and communicating complex tech simplyBalancing user needs with technical constraints to drive practical outcomesApplying ITIL and service design thinking to deliver measurable improvementsLeading with curiosity, empathy, and a passion for enabling better work through techQualifications For This Position AreProven experience in service management, including platform oversight & vendor coordinationITIL certification (advantageous)Degree in computer science (advantageous), or qualifications in teachingStrong knowledge of ITIL practices, service delivery, and integration processesTechnical expertise across service management lifecycles in complex environmentsAbility to balance customer needs with technical solutions and innovationEffective communication skills with high emotional intelligence and a passion for continuous improvementGM3 is committed to building a diverse and inclusive workforce.
We provide a fair, equitable, and accessible recruitment process and encourage candidates from all backgrounds to apply.This job advert closes on 4th May.
To avoid missing out, we encourage you to apply early, as the role may close sooner if we receive a high volume of suitable applications.
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