Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why This Role Matters
- The First Response Team provides over-the-phone intervention, triage and case management to individuals and families throughout the South-East region of Queensland. The position works effectively with other members of the team in Brisbane City and across South-East Queensland to provide a comprehensive service that reflects the vision, mission and values of The Salvation Army.
About The Role
We are seeking a dedicated First Response Case Worker for our Caboolture Supported Accommodation in a permanent full-time capacity. This position is based out of Caboolture.
- Salary and conditions are in accordance with the SCHADS Crisis and supported housing award level 2.
Key Responsibilities:
- Answer calls in a timely manner, providing initial response and assessment, inclusive of needs, risks and vulnerabilities- Responding to Walk ins on site and providing assessment and referral as appropriate- Establishing relationships with individuals who access the service, that encourage self-determination and participation- Providing case management support to individuals in accordance with TSA case management models and standards of practice- Develop Individual case plans in collaboration with clients and include a range of interventions that address the needs or goals of clients, as well as barriers to achieving those- Maintenance of accurate, up to date records and data in accordance with TSA standards and procedures using TSA information systems and government systems
About You:
- Tertiary qualification in Community Services, Social Work or related field. A degree level qualification is preferred.- Relevant experience in a social service environment including in client assessment and case management.- Previous experience providing case management type support over the phone preferred.- A national (or international as applicable) police record check is required.- A current and valid Working with Children's Check- A valid Driver's license.- First Aid Certificate
What We Offer:
As a registered NFP we offer our eligible employees real and meaningful benefits such as;- Flexible work conditions- An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650)- Purchase leave, study leave, Paid parental leave- Opportunity for training and career development- Free Onsite parking- Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits.- Novated car leasing, discounts on car hire and purchase.- Salvos Wellness app and program, including access to Fitness Passport.- Employee Assistance Program - Independent confidential counselling service
How To Apply
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_