Axiom Technologies
Job Description:
We are seeking an experienced IT professional to fill a desktop support role within our organization. As a Desktop Support Officer, you will be responsible for providing timely and accurate assistance to end-users within the desktop computing environment.
Required Skills and Qualifications:
* Computer OS/Peripherals troubleshooting
* Handling Different PC Operating Systems (Windows 7/8 and 10)
* Performing Hardware Software Installation (understanding of deployment tools like SCCM)
* BASIC knowledge of SOE and group policies
* Printer support
* Good knowledge of MS Office tools, installation & troubleshooting
* Excellent customer service and people skills
* Field experience supporting a variety of technologies and services
* Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
* Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Benefits:
* Good knowledge of Infrastructure support.
* Strong analytical and problem-solving capabilities.
* Well-organized and highly detail-oriented.
* Strong customer service ethic and great communication skills, both oral and written.
* Passionate about delivering quality, no matter what you are doing.
* Can work both independently and in a collaborative team-oriented environment.
* A self-starter, motivated to push the limits and think outside of the box.
* Fondness for solutions that are simple, elegant, and effective.
* Ability to work with and maintain confidential information.
* In-depth knowledge of: Microsoft Office applications PC Laptop hardware PC Laptop peripherals, including printers
* BASIC knowledge of Active Directory Exchange Apple OS SCCM
Education and Certification:
* At least two of the following PC Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification
* Experience in a similar role 1 year of relevant experience. Freshers and IT Students are also welcome.