JOB DETAILS (REF #: SAA
Principal Accountabilities
* Oversee/control all aspects of Perth operations
* Manage and control budget in area of responsibility as per Delegation of Authority (DOA)
* Standardise policies, processes and systems to support implementation of International Airport Operations strategy
* Work with Country Manager and GSA to drive profitability and customer centricity within areas of control
* Manage GHA and supplier performance through SLA and KPI measures
* Develop and maintain strong relations with 3rd party suppliers, Star Alliance Members and Authorities
* Focus on operational efficiencies and cost compression initiatives
* Ensure that governance, risk management and business management policies, processes and practices are implemented, taking cognisance of aviation regulations, security protocols, safety standards, compliance with local/International legislation and future business requirements across all functional disciplines
* Oversee customer touchpoints to ensure quality service levels are achieved whilst enhancing automation processes
* Maintain and monitor regular and timeous reporting of information to key stakeholders including strategic reporting regarding business management to relevant stakeholders
* Provide timeous, accurate and relevant reports, recommendations and feedback as required by leadership
* Develop and implement proactive service recovery plans to effectively manage irregular operations – delays, overbooking, baggage handling, diversions
* Manage effective customer relationship processes and procedures to handle customer issues such as, complaints, baggage queries, irregular operations/delays, seating arrangements, special meals, overbookings, endorsements from other airlines
* Monitor adherence to agreed upon SLA's and initiate corrective action in the event of discrepancies
* Identify, evaluate, negotiate third party contracts supporting operational and procurement requirements
* Uphold welfare of Air Crew in host station(hotel/transport/allowances/sickness)
* Optimise the area/s capability to enable achievement of objectives
* Manages performance to optimise efficient use of talent
* Manages and implements change initiatives with the vision and strategic direction of Airline
* Lives and role models the Airline values
Qualifications & Experience
* Bachelors degree in Business/Operations Management with at least 5 - 7 years functional experience within aviation industry, preferably in an airport environment of which 3 years in a management/supervisory role OR years functional experience in a management/supervisory role within aviation industry, preferably in an airport environment
* Fluent in English
* Post graduate qualification will be an advantage
* Conversant in airline systems, Microsoft, industry trends/needs, host Country Legislation
* Knowledge and Skills
Knowledge of Aviation Regulations
* Knowledge of Aviation regulations
* Knowledge of security protocols and safety protocols
* Knowledge of safety standards
* Project Management
* Excellent communication skills (verbal and written)
* Interpersonal skills
* Time management skills
* Planning and organisation skills
* Analytical and problem solving skills
* Influencing and negotiating skills
* Customer excellence
* IT/System knowledge
* Information processing
* Strong administrative skills
* Strong multi-tasking ability
* People management
* Change management
* Financial acumen
* Conflict handling
* Decision making
Attributes
* Leads with purpose
* Manages team performance
* Manages transformation and change initiatives
* Drives innovation
* Sells/translates the vision
* Leverages team diversity
* Role models behaviours and values
* Customer orientated
* Results driven
* Stakeholder relationships
* Ethics and integrity
* Collaboration
* Relationship building
* Independent worker