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High-quality client support specialist

Perth
beBee Careers
Quality
Posted: 15 June
Offer description

Job Summary:

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This role is responsible for delivering high-quality support to meet the evolving needs of students, staff, and stakeholders in a fast-paced environment. As a Learning Services Librarian, you will assist clients with complex information finding and searching, provide expert judgment in managing competing priorities, and ensure effective outcomes.

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About the Role:

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The Learning Services Librarian plays a pivotal role in fostering a collaborative, client-centered culture within the Learning Services team. You will work closely with colleagues across Library units and the University to provide enhanced information support to UNSW clients.

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Key Responsibilities:

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* Assist clients with complex information finding and searching
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* Provide expert judgment in managing competing priorities
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* Ensure effective outcomes in a fast-paced environment
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* Foster a collaborative, client-centered culture within the Learning Services team
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* Work closely with colleagues across Library units and the University
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* Contribute to the development of resources and services within strict timeframes
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Requirements:

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To be successful in this role, you will need to have skills and experience as follows:

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* Completion of a library degree or equivalent level of knowledge gained through any other combination of education, training, or experience
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* Demonstrated experience in the provision of consistent high-quality and effective client services
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* The ability to apply judgment and problem-solving skills to make operational decisions
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* Demonstrated interpersonal skills, including written and oral communication
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* Ability to supervise and be responsible for monitoring the day-to-day operations of the Library Learning Services team
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* An understanding of and commitment to UNSW's aims, objectives, and values
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What We Offer:

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We offer a competitive salary and access to UNSW benefits, including additional leave, career development opportunities, and discounts and entitlements.

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How to Apply:

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Please submit your CV and a cover letter addressing the key responsibilities and requirements of the role.

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Contact Information:

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If you have any questions about the role, please contact [contact person] at UNSW.

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Send an application
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