Job Description
We are seeking an experienced ICT Account Manager to join our team. In this role, you will be responsible for managing strategic relationships with global hyperscalers and technical companies.
Key Responsibilities
* Manage client relationships, ensuring customer satisfaction, retention, and long-term growth.
* Conduct regular business reviews, strategic planning sessions, and solution roadmapping with key stakeholders.
* Support delivery assurance and alignment across multiple business units.
* Navigate and manage internal processes to tailor solutions aligned with client demands.
* Proactively address challenges and unblock delivery delays across cross-functional teams.
Sales and Commercial Strategy
* Develop and execute account strategies to achieve revenue targets.
* Identify and pursue upselling and cross-selling opportunities across subsea, domestic, CLS, Managed subsea services, and IP Transit.
* Lead the end-to-end sales cycle, including RFP responses, pricing, and contract negotiations.
Market and Industry Insight
* Stay current with industry trends and provide clients with proactive insights and updates on technology innovations and best practices.
* Represent the company at industry events, conferences, and customer engagements.
Internal Collaboration & Reporting
* Work closely with internal teams to maintain accurate records in CRM tools and provide regular performance reports to management.
* Access to portals and tools for ongoing reporting and support strategic planning.
Requirements
* 8+ years of experience in a similar role within a telecom or ICT sector.
* Proven experience managing high-value enterprise clients in the ICT/telecom sector.
* Direct exposure to hyperscaler procurement practices and internal stakeholder engagement.
* Familiarity with telecom products, commercial processes, and service delivery is preferred.
Benefits
* A career that grows with you, and working with a team powered by human connection that prioritizes well-being and choice.
* Flexible working arrangements.
* Generous incentive programs.
* Parental leave policy for parents so you can choose how and when you take your leave.
* Unlimited learning opportunities.
* 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
About You
As a highly experienced ICT Account Manager, you will bring a rare combination of commercial acumen, technical understanding, and strategic relationships. If you are passionate about delivering exceptional sales moments with clients, we encourage you to apply.