Customer Service Officer/ Scheduler
Here is your opportunity to step into a role where you can grow & develop with the world's leading sustainable building materials company.Busselton WA stability – permanent role.Opportunity for training and career development opportunities.Full training provided on equipment, systems and procedures.A close-knit team on site backed by an inclusive culture company wide.
Holcim
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings.
Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.
Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered and pre-cast concrete solutions. Our proud history began in Australia in 1901 and in Aotearoa New Zealand, our involvement in the building industry dates back to 1888.
Holcim Australia and New Zealand has been officially certified as a Top Employer 2025 by the Top Employers Institute, recognising our commitment to creating a world-class workplace where people thrive.
About The Opportunity
This is an exciting opportunity for a permanent, full-time Customer Service Officer/ Scheduler to join our team, ideally based at Busselton WA (although there may be flexibility for a Bunbury location for the right candidate).
The role will see you overseeing day-to-day service and deliveries across our SW WA network deliveries - which will include liaising with drivers, concrete plants, quarries, your scheduling/allocation teams and customers to ensure customer service requirements are achieved with on time deliveries whilst reacting to jobsite and demand changes.
You will ensure that truck load sizes are maximised to achieve utilisation targets from the most economical concrete plant or quarry and help to drive balance between on time cost effective delivery, proper fleet and plant network utilisation and customer service.
Detailed responsibilities are found in the Position Description which is available upon request and will include:
Ensuring efficient and effective daily scheduling and oversee dispatching of deliveries to meet customer service requirements.Working with other schedulers, plant teams and drivers to ensure the right load into the right truck to the right job to keep informed of the plan.Providing constant feedback to the CSO's to ensure proper order placement & information to maximize truck utilization and lowest cost of cartage.Liaising with plant staff, Account Managers & Site Coordinators to ensure best possible customer service and ensure individual customer requirements are achieved.
About You
Customer Service and Transport/ Logistics Scheduling experience (strongly preferred)Experience in the pre-mix concrete or distribution industry (preferred but not essential).Sound knowledge of the SW WA geographical area (preferred).A self-motivated and outcomes-oriented attitude with a passionate ‘can do' mindset.A well-developed understanding of the importance of and ability to effectively communicate and build relationships both externally and within the business.Highly effective skills at managing key stakeholder strong team player with strong interpersonal and communication skillsA proficiency in Word, Excel and other systems required to do the role effectively.
This is an outstanding opportunity to join our high performing team and to contribute to our world leading business.
Why Holcim?
At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.
Apply now!
Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.