**About the Opportunity:**
We have an exciting opportunity for a Home Care Package (HCP) professional to deliver excellent telephone-based client care for elderly Australians.
This position requires a customer service and aged care management professional who can develop, monitor, and reassess care plans in consultation with clients, their families and other healthcare professionals.
The successful candidate will work collaboratively with our Nurses and other Managers to facilitate, develop and shape our service offerings. They will also engage with internal teams to facilitate client on-boarding and ensure compliance with all relevant legislative and industry standards.
Key Responsibilities:
* Deliver high-quality telephone-based client care for elderly Australians.
* Use customer service and aged care management skills to make a positive impact on the community.
* Develop, monitor, and reassess care plans in consultation with clients, their families and other healthcare professionals.
* Work collaboratively with our Nurses and other Managers to facilitate, develop and shape our service offerings.
* Engage with internal teams to facilitate client on-boarding.
* Ensure compliance with all relevant legislative and industry standards.
What We Offer:
* Flexible working arrangements with 3 days working from the office and 2 days working from home.
* A telehealth model of care with no travelling to client's homes or being caught in traffic.
* Full-time, permanent employment with 9-5pm weekdays.
* An induction program to properly educate you in our processes and systems plus ongoing training on the job.
* Team events to celebrate our success and foster internal relationships.
* A fun and supportive team atmosphere.