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Level 3 systems administrator

Melbourne
Netspan
System Administrator
Posted: 5 October
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Overview
Join a Trusted, Independent MSP That's Been Getting IT Right for 30 Years
AtNetspan, we don't just keep systems running—we build long-term relationships and deliver rock-solid IT outcomes.
For nearly three decades, we've supported medium to large businesses across Victoria with smart, cost-effective technology solutions.
We're a proudly independent MSP, known for technical depth, real-world problem-solving, and taking care of both our clients and our people.
We're now looking for an experiencedLevel 3 Systems Administratorwho thrives in a role where no two days are the same.
If you're someone who loves solving complex problems, wants more autonomy, and enjoys building trusted relationships with clients—not just closing tickets—then we want to hear from you.
About the Role
Deliver high-level support and project work across our client base as a key player in the engineering team.
Work across a mix of remote and onsite engagements with scope to shape outcomes and contribute ideas alongside senior peers.
Provide Level 2 and 3 support across a range of technologies.
Manage issues onsite and remotely for clients across Melbourne.
Play a hands-on role in systems upgrades, migrations, and project deployments.
Support and mentor junior technicians as required.
Document processes, configurations, and best practices.
Build trusted relationships with business owners and decision-makers.
Liaise with vendors and service providers to deliver seamless outcomes.
What We're Looking For
At least5 years' experiencein a senior technical support or systems admin role.
Proven experience in an MSP or fast-paced, multi-client environment.
Deep knowledge ofMicrosoft 365,Windows Server,AD, DNS, DHCP, andGroup Policy.
Strong experience withIntune, SharePoint, OneDrive, Teams, andExchange.
Proficiency in virtualization (Hyper-V, VMware) and backup systems.
Understanding of networking fundamentals (VLANs, VPNs, WatchGuard/firewalls preferred).
High-level troubleshooting and diagnostic skills.
Excellent communication skills—you're comfortable talking to business and tech stakeholders.
Ability to work independently, juggle priorities, and follow through.
Experience designing and delivering Microsoft Modern Workplace solutions.
Exposure to WatchGuard and other enterprise-grade security solutions.
Why Join Netspan?
Stable, long-standing MSP– No outside investors, no chaos
Respect and autonomy– You're trusted to do your job well
Broad tech exposure– Work on diverse systems, projects, and challenges
Collaborative, no-ego team– We solve problems together
Clear expectations, no fluff– Just good IT, done well
Please note: Netspan Pty Ltd does not engage with external agencies or recruiters.
* Only candidates chosen to progress to phone interview stage will be contacted
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Your application will include the following questions:
Do you have technical support experience?
Which of the following statements best describes your right to work in Australia?
Which of the following content management systems (CMS) do you have experience with?
How many years\' experience do you have as a systems administrator?
What\'s your expected annual base salary?
How much notice are you required to give your current employer?
Do you have a current Australian driver\'s licence?
Do you own or have regular access to a car?
What can I earn as a Systems Administrator
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