Job Overview
We are seeking a customer-focused professional to promote a positive experience for external and internal customers through first point of contact principals.
Key Responsibilities
* Deliver exceptional customer service by exercising judgment and initiative to resolve issues promptly.
* Contribute to the effective operation of customer service branches across Richmond Valley, aligning with council's Customer Service Charter and Standards.
* Process financial transactions, manage cash handling, and maintain accurate records using established procedures.
* Input data efficiently and manage records using council databases and software packages.
* Provide general administrative support requiring sound judgement, initiative, confidentiality, and sensitivity.
* Maintain a high corporate image and personal presentation standard.
Essential Skills and Qualifications
* A strong communicator and team player who supports stakeholders professionally.
* Someone adaptable and responsive to changing priorities and business needs.
* An individual willing to obtain relevant qualifications and certifications.
Benefits of Working with Us
We offer a supportive work environment that fosters growth and development. Our team is committed to providing exceptional customer service and promoting a positive experience for our customers.
What We Are Looking For
* A customer-focused professional who makes a difference in the community.