Key Responsibilities:
The primary goal of this role is to deliver exceptional service and create seamless guest experiences.
As a leader, you will be responsible for mentoring and guiding the Guest Transport team to meet and exceed performance targets.
You will serve as the main point of contact for guests in Hamilton Island, handling pre-arrival, stay, and follow-up arrangements with a focus on delivering personalized service.
Your key responsibilities will include:
* Collaboration: Work closely with various departments to create harmonious and efficient guest experiences.
* Brand Standards: Ensure that all loyalty program benefits are consistently met across all touchpoints.
* Revenue Growth: Identify opportunities for upselling and premium experiences that can drive revenue growth.
* Team Management: Effectively manage team schedules and ensure operational readiness at all times.