Job Overview
The role of a Customer Service Officer is pivotal in delivering exceptional client care and providing seamless administrative support to clients and the clinical team.
This position requires effective communication and interpersonal skills to manage customer interactions and provide a positive experience.
Key Responsibilities:
* Manage and resolve customer inquiries and concerns efficiently.
* Identify opportunities to improve appointment conversion and patient satisfaction.
* Adhere to best practices for customer experience, communication procedures, guidelines, and policies.
Requirements:
* Prior experience in a customer service or administrative role, preferably in a healthcare setting.
* Strong verbal and written communication skills with the ability to interact effectively with patients, families, and healthcare professionals.
Benefits of this Role:
* Collaborative work environment that fosters growth and development.
Why This Position Matters
* Contribute to a dynamic work culture that values collaboration and professional advancement.