Cafe Manager
Stepping Stone Social Enterprise Limited is looking for a new Cafe Manager
Work Type: Full time, ******* hours per week
Salary: $65,000 - $75,000 per annum + 12% superannuation
Location: Cafe Stepping Stone, Strathnairn
Number of Direct Reports: 3 - 15
Reports to: Hannah Costello
Approved By: Vanessa Brettell, CEO of Stepping Stone Social Enterprise Limited
Applications close: 3 January ****
Purpose of Position
The Cafe Manager supports and empowers staff through transformative leadership.
This role ensures all key decisions relating to the cafe are purpose-aligned, high quality and foster social connection through hospitality.
It also plays a vital role ensuring an inclusive and supportive workplace for all staff, clear channels of communication between staff, management and all stakeholders.
Responsibilities
Managing all aspects of daily cafe operations, including staff supervision, customer service and inventory control.
Mentoring, training and onboarding staff and ensuring a positive environment for staff
Creating and maintaining a positive and welcoming atmosphere for customers
Rostering
Developing and implementing cafe policies and procedures, ensuring compliance with health and safety regulations.
Participating in the development of new Cafe products, ensuring Food Quality and Safety.
Overseeing Food Production procedures and analysing final products to be according to Food Safety Standards.
Hosting community events to increase engagement inside and outside of cafe operating hours
Overseeing processes in the organization to reduce waste and increase efficiency
Meeting KPI's.
Required skills and experience
Proven experience as a Cafe Manager, Supervisor or in a similar leadership role in the Hospitality sector.
Demonstrated ability to build strong relationships, providing feedback and encouraging staff development
Customer-focused with a passion for delivering outstanding service.
Proven experience in Work Integration Social Enterprise, ideally within one that focuses on migrant and refugee women who face barriers to employment,
Dedication to ensuring a safe, inclusive and compliant workplace environment.
Knowledge of Food and Beverage Quality Control procedures, and ensuring Health and Safety in a Food-related Workplace.
Experience in developing Standard Operation Procedures and Policies.
Experience in Food Quality Management.
Experience in organizing Fundraising events.
Food Safety Supervisor Certificate, or willingness to obtain
Working With Vulnerable People (WWVP) card, or willingness to obtain
High level of English: writing and oral communication skills
Desirable qualities and experience
Experience in supporting and empowering individuals from culturally and linguistically diverse backgrounds, ideally within a social enterprise or non-profit setting
Strong understanding of trauma-informed care principles and their practical application
Strong understanding of management programs: Lightspeed, Employment Hero, Ordermentum, Google Workspace.
Strong understanding of Food Quality Control and GMP standards
Continuous Improvement mindset and experience.
Personal Attributes
A genuine passion for hospitality, customer service and community-based events.
Passion for social enterprise, social justice issues and community building.
Highly developed creative problem solving, innovative thinking and Conflict Resolution
Highly developed cultural competency.
Highly developed interpersonal skills - positive attitude and adaptability is crucial in our small, collaborative team.
Excellent communication skills, capable of engaging effectively with a growing and diverse range of stakeholders.
Flexible and adaptable when it comes to workflows and hours.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Restaurants
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