OverviewProfessional Services Leader (Remote, Australia Only)Join to apply for the Professional Services Leader (Remote, Australia Only) role at Mosaic Consulting Group.
The role focuses on leading and guiding consulting talent to ensure client satisfaction and attainment of revenue goals, including training development and delivery, recruiting and hiring, managing team performance, upholding team culture, and maintaining client satisfaction.What you'll doGuide and mentor our team of consultants by providing shadowing opportunities for peer growth, and assist in ramping up new team members to ensure they have the training needed to be self-sufficientLead build and design including client workshops for UKG migration / implementation projects as well as health checks and other improvement projectsDevelop and retain a team focused on our clients' success, while achieving revenue and profit goalsLead, engage, and motivate your team to accomplish developmental and company goalsAssist with the recruiting and selection of new talent on the Qualified Services teamCoordinate training and development that develops team members to be self-motivated, self-managed, and cross-trained in skill sets to match market demandCoach team to maximize performance, foster collaboration, and develop individual competenciesDrive your team and determine solutions that support team members, the company, and clients' needsProvide pre-sales support and estimations of opportunities during the sales cycleModel Mosaic's customer service vision of Guide, Anticipate, ExceedHow you'll be measuredMaintain your team's target utilization to drive gross marginCompletion of projects on time and on budget that meet project requirementsCreating effective onboarding for new hires, including ramp, training and coaching, and 90-day performance reviewsMaintaining necessary UKG certificationsDeveloping complex functional design solutions in UKG Pro WFM that meet clients' needsDemonstrating excellent consulting skills including relationship building, communication, responsiveness, setting and managing expectations, and providing sound client recommendationsWhat we offer youAn opportunity to autonomously build and scale your team with a growing companyAbility to make a significant impact on our team and culture while learning the ins and outs of a small businessA market-competitive salary with bonus potential based on percentage of gross profit (as defined in bonus plan)What makes you successfulNeed to haves6+ years of experience, including 4 years of consulting experience with UKG Pro WFM implementation across UKG Pro WFM Advanced Scheduling2+ years of leadership experienceStrong experience leading Migration, Launch and Post-implementation projects and working independentlyAbility to work fully remote and travel up to 40% for client workExperience building, leading and motivating a high-growth, fast-paced services organisation within the SaaS marketNice to havesJoint Project knowledge and experience (UKG Pro preferred)Experience in scoping, planning, and developing service proposalsExperience across related areasSeniority levelAssociateEmployment typeFull-timeJob functionConsultingIndustriesIT Services and IT Consulting
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📌 Professional Services Leader (Remote, Australia Only)
🏢 Mosaic Consulting Group
📍 Alice Springs