Network Operations Specialist
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We are seeking a skilled professional to oversee the daily operations of our client's secure Wi-Fi network environment. This role involves providing technical guidance, ensuring optimal performance, security, and reliability for our high-value clients.
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The ideal candidate will have extensive experience in network engineering, focusing on Cisco technologies and Palo solutions. They should be proficient in tools such as Cisco ISE, switches, routers, and Wi-Fi, as well as Palo firewalls and AWS, Windows, and Linux systems.
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Key Responsibilities:
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* Oversee daily operations of multi-site secure Wi-Fi networks, prioritizing security, performance, and reliability.
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* Provide technical and operational guidance for the account and staff.
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* Coordinate with the SDM to ensure client satisfaction and SLA fulfillment.
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* Monitor network performance, troubleshoot issues, and address incidents promptly.
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* Take ownership of problem and incident resolution, guiding other staff as needed.
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* Assist with vulnerability identification, patching, upgrades, and new site deployments.
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* Maintain comprehensive documentation of network configurations, processes, and knowledge base articles.
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* Work collaboratively with the team to achieve business objectives.
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Benefits:
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* Career growth opportunities through succession planning, internal mobility, and mentorship.
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* Ongoing professional development through industry certifications.
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* Employee benefits, recognition, and wellbeing programs.
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* Mental health support via our Employee Assistance Program.
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* Support for family and caring responsibilities, including paid parental leave.
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* Employee referral program with monetary incentives.
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* Commitment to supporting Australia's veteran community.
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About Us:
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We are a leading provider of hybrid IT, private cloud, and connectivity services, backed by decades of industry experience. Our team is dedicated to delivering exceptional results and creating a supportive work environment.
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Contact Information:
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To learn more about this exciting opportunity, please contact our Talent Acquisition team. We look forward to hearing from you!
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