Job Description
The IT Support Specialist plays a vital role in delivering exceptional technology support to staff and students. This key position involves providing proactive and reactive assistance to ensure seamless operations.
Main Responsibilities:
* Technical Assistance: Provide frontline IT support to staff and students, ensuring prompt resolution of technical issues.
* Troubleshooting: Identify and resolve hardware, software, and network problems efficiently.
* Endpoint Management: Maintain and support laptops, desktops, tablets, and other endpoint devices.
* AV Support: Install, manage, and maintain AV equipment for daily use and events.
* System Deployment: Assist in the deployment and maintenance of IT systems and infrastructure.
* Documentation: Contribute to IT documentation, policy development, and continuous improvement.
* Event Support: Assist with live events by setting up and managing AV equipment and performing post-production tasks.
Requirements:
To succeed in this role, you will need strong technical skills, excellent communication abilities, and a customer-focused approach. Familiarity with IT systems and technologies is essential.
Benefits:
This role offers opportunities for growth and development within a dynamic team. You will be working closely with stakeholders to deliver high-quality services and contribute to the organization's success.
About the Role:
Please note that the company name and budget details are not mentioned in this job description. Only information relevant to the role is included.