Technical Operations Manager
As our Technical Operations Manager, you'll be at the forefront of planning, facilitating, and delivering high‐level technical support to Dealers—ensuring "fix it right" outcomes, customer satisfaction, and strong business performance across the short, medium, and long term. This position is based in Moorebank, NSW, and offers the chance to get out into the field with regular metro and regional NSW travel, plus occasional interstate trips.
Responsibilities
* Provide Toyota and Lexus dealers direct technical support activities across the region that are effective, flexible and in response to need, in order to drive customer satisfaction, ensure Fix It Right and encourage Toyota for Life standards.
* Implement processes and procedures to monitor, report and resolve field issues to achieve Early Detection Early Resolution (EDER) and ensure TMCA meet all Distributor targets.
* Support all pre vehicle delivery rework activities including coordination of dealers, vehicle logistics and repair teams.
* Support development and delivery of Dealer Technical meetings and conferences.
* Prepare and deliver training to dealer staff ensuring Technical Advisor skill improvement.
* Analyse and report on Dealer Product Report and Technical Support System case quality and implement projects to improve quality.
* Monitor own tasks with respect to compliance with all relevant regulations, statutory requirements and TMCA operational requirements, including OH&S compliance to minimise Toyota's risk exposure and liabilities.
* Monitor performance against targets and maintain accurate reporting systems, recommending improvements, ensuring regulatory compliance, and supporting planning, budgeting, and forecasting activities.
Qualifications
* Formal qualifications as a licensed mechanic – Certificate III in Light Vehicle Mechanical Technology (or equivalent automotive qualification) – required.
* Background in Toyota or Lexus dealership service or technical operations – desirable.
* Significant experience as a senior technician with strong technical knowledge, Toyota and Lexus product experience is highly regarded.
* Strong experience in a similar role in the automotive industry.
* EV/HV vehicle experience desired.
* Proven project management experience.
* Strong understanding of the business and its commercial drivers.
* Intermediate to advanced skills in utilising the Microsoft Office Suite.
* Vehicle driver's license.
Benefits
* Fully maintained motor vehicle including insurance and fuel.
* Annual contribution to your private health insurance worth over $1,900.
* Significant family vehicle lease and purchase discounts.
* Flexible hours and workspaces, with a hybrid of working from home and in the office.
* Free car parking.
* Genuine career development: promotions, rotations and paid professional membership.
* Paid volunteer days to support your community and matched workplace giving program.
* 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave.
* Access to Toyota's Rewards Hub – explore, manage and customise your benefits to suit your lifestyle.
Equal Opportunity & Diversity
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use. We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
Application Details
Applications close 19th March 2026.
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