Policy Officer
Clerk Grade: 07/08Salary Range:$113,574 - $125,720 + superLocation:Haymarket, Sydney, hybrid work conditions, 2-3 days in the officeEmployment type:Full-time, Ongoing.
Are you passionate about shaping policies that positively impact the lives of people and businesses in New South Wales?
Are you a strategic and critical thinker with experience in working on public policy projects?
About Us
The Department of Customer Service (DCS) is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. It aims to deliver excellence in customer service, digital leadership and innovation in government services, and safe and secure markets.
The Portfolio Policy team is a central policy team responsible for leading emerging, high profile, complex policy development and reform across a range of DCS policy areas.
This is an opportunity to join a highly skilled team providing strategic policy advice to Ministers, the DCS Secretary and senior executives. You will have the opportunity to gain exposure to senior decision-makers and play a role in shaping policy, strategy and legislation in the DCS Portfolio.
In this role, you will:
* Research and analyse policy issues to support evidence-based decision-making
* Develop practical, innovative solutions to complex matters
* Draft clear, concise and engaging reports, policy advice and briefing materials
* Provide high quality secretariat support to governance groups
* Contribute to project planning and delivery, ensuring tasks are completed on time and to a high standard
We're looking for:
* Research and analysis expertise: Skilled at identifying the type of data needed to understand a problem, and ability to analyse information and make recommendations.
* Delivers results: Motivated and proactive team player who completes work tasks on time and to high standard
* Strategic problem solving:Strong critical analysis skills. Experience working with legislation, in regulatory or insurance sectors desirable but not essential
* Government sector expertise:Understanding or aptitude to navigate government processes and business operations, including Cabinet and legislative processes
* Effective Communication:Confidence in writing reports and documents that are clear, engaging and tailored to diverse audiences. Powerpoint skills are desirable but not essential
* Adaptability: Ability to operate effectively in a complex, sensitive and changing environment.
* Continuous improvement: You're intellectually curious, have a growth mindset and contribute to a continuous feedback culture.
We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.
Why Join Us?
* Flexible Working:Broad range of flexible working arrangements, including flex time accrual for extra hours worked (for non-executive roles) based on a 35-hour standard week
* Career Development:We're serious about the development of our team members through on the job training, training and professional development opportunities
* Wellbeing Support:We work hard to create a safe and supportive environment. Access to employee assistance program, fitness passport program, and wellbeing initiatives
* Inclusive Culture:Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network
How to Apply
Click 'Apply Online' and submit your application including:
* Aresumedetailing motivation, relevant knowledge, skills and experience (maximum 5 pages)
* Acover letteraddressing how you meet the requirements of the role (maximum 2 pages)
This recruitment process may also be used to fill other vacancies for Policy Officers and create a Talent Pool
Hiring Manager: Jill Morris, Director, jill.morris@customerservice.nsw.gov.au
Salary Grade 07/08, with the base salary for this role starting at $113,574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: February 4th, 2026 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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