Front Office Assistant Manager Job Description
The Front Office Assistant Manager is a key role in our hotel, responsible for overseeing the daily operations of the Front Desk. This includes ensuring exceptional service and seamless arrivals and departures for all guests.
This is an exciting opportunity to work in a fast-paced luxury hotel environment, where you will be managing complex room inventories and high-volume movements. You will also be leading and training a team to deliver memorable guest experiences.
As a Front Office Assistant Manager, you will be handling guest concerns with confidence, empathy, and sound problem-solving skills. You will also be supporting VIP guest preparation and liaising with other departments to ensure flawless execution.
Our ideal candidate will have proven leadership experience in Front Office, preferably in a large, luxury hotel environment. They will be passionate about creating meaningful guest interactions and exceeding expectations.
Key responsibilities include:
* Managing hotel room inventory and allocations to maximize occupancy and revenue.
* Leading, training, and motivating the Front Desk team to deliver exceptional guest experiences.
* Handling guest concerns with confidence, empathy, and sound problem-solving skills.
* Supporting VIP guest preparation and liaising with other departments to ensure flawless execution.
Required Skills and Qualifications
We are looking for individuals who possess the following skills and qualifications:
* Proven leadership experience in Front Office, preferably in a large, luxury hotel environment.
* Passion for creating meaningful guest interactions and exceeding expectations.
* Confidence and capability in managing complex room inventories and high-volume movements.
* Strong interpersonal, verbal, and written communication skills.
* Proficiency in hotel systems and the ability to manage operations via software platforms.
Benefits
We offer a competitive salary and benefits package, including:
* Competitive salary.
* Global and internal development opportunities within Four Seasons.
* Complimentary meals while on duty.
* Uniform provided with complimentary dry cleaning.
* Employee rates at Four Seasons properties worldwide.
Others
Our hotel operates 24/7, and as a Front Office Assistant Manager, you can expect to work rotating shifts, including weekends, evenings, and occasional overnight shifts.