Time left to apply End Date: July 26, 2025 (14 days left to apply)
Job requisition id JR105287
Job Description
With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA".
Join the RAC Insurance Claims team and make a genuine difference in the lives of our members Our Claims Specialists handle telephone and online conversations with members when they need us most.
We offer attractive working hours structured as follows:
- Week 1 – 7.30am – 3.30pm (West Perth Office based)
- Week 2 – 9.00am – 5.00pm (Working from home)
Daily responsibilities include:
- Managing individual caseloads of claims through to finalisation
- Identifying potential recovery actions as part of effective claims management
- Reviewing quotes and authorising repair costs
- Negotiating settlements for claims
- Acting as a technical referral point for internal teams
- Providing empathy and understanding during complex conversations
- Consistently exceeding members' expectations in service
What are we looking for?
- Exceptional customer service skills and high attention to detail
- Excellent communication and negotiation skills
- Ability to gather, collate, and present evidence to make informed decisions
- Clear communication of complex processes and decisions to members
- Results-oriented mindset
- Self-driven and motivated with the ability to work autonomously
- Experience in claims lodgement and knowledge of the end-to-end claims process (desirable)
- Previous experience in the financial services industry (desirable)
What we offer:
- A workplace culture where our people feel valued, respected, and empowered
- Flexible work arrangements supporting work/life balance and wellbeing
- Being part of a purpose-led organisation giving back to the WA community
- Ongoing career development opportunities
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks, Security, Finance, and Auto Services
- Opportunities for community engagement and corporate volunteering
Please note: We encourage you to apply promptly, as RAC reserves the right to close this vacancy without notice.
Time left to apply End Date: July 15, 2025 (3 days left to apply)
Time left to apply End Date: July 12, 2025 (Less than 1 hour left to apply)
About Us
RAC is a purpose-led member organisation established in 1905. It has evolved into one of the most trusted organisations in the state, with over 1.3 million members. We reinvest profits for the benefit of our members and the community.
Our Purpose is to be the driving force for a better WA.
Our Vision to 2030 is to create a safer, sustainable, and connected future for Western Australians.
Our Mission is to deliver excellent member services and experiences while inspiring positive community change in WA.
RAC is an equal opportunity employer committed to an inclusive workplace. We welcome applications from diverse backgrounds, including Indigenous and Torres Strait Islander peoples, persons with disabilities, all ages, LGBTQI+ communities, and individuals from diverse cultural and linguistic backgrounds.
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