Overview
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. Our platform helps hospitality businesses save time and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. We innovate with AI-enriched data insights and automated process management to enhance the hospitality industry.
Key milestones include expansion through acquisitions forming Asia Pacific's largest end-to-end group in hospitality technology, and a global reach with offices in Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India. We are committed to best-in-class software, services, and hardware to maximize profitability and operational efficiency.
Here's a Quick Glimpse Of Liven
* You can visit Career
* You can visit LinkedIn
* You can Visit Blog
* Acquisition News
About The Role
Responsibilities
* Manage the entire onboarding and implementation process for Liven's suite of products, including scoping, configuration, installation, and launch support.
* Ensure installations are completed efficiently and reliably, with merchants fully operational during the first visit whenever possible.
* Act as the primary technical advisor for merchants, understanding their operational needs and translating them into system configurations and implementation plans.
* Provide guidance on product configuration, customization, and integration to align with merchant workflows.
* Oversee the installation process, including POS hardware setup, printer installation, payment terminal configuration, and network setup, ensuring a smooth transition for the merchant.
* Provide on-site and remote support during installation and post-deployment to resolve technical issues and ensure merchant satisfaction.
* Serve as a technical subject matter expert during merchant onboarding, addressing questions related to Liven's POS and ordering systems.
* Work closely with sales teams to understand merchant requirements and ensure successful onboarding after deal closure.
* Collaborate with product, support, and engineering teams to ensure merchant requirements are captured and implementation issues are resolved quickly.
* Identify recurring technical or installation challenges and provide feedback to internal teams to improve onboarding processes and product performance.
* Stay informed about hospitality technology trends and POS best practices to continually improve implementation quality and merchant experience.
* Mandarin language proficiency is mandatory to support Mandarin-speaking merchants.
Qualifications
* Minimum of 3–8 years of experience in the POS industry, ideally in a role such as installer, solutions consultant, implementation specialist, or technical project manager.
* Strong experience with POS systems installation, configuration, and customization, particularly within hospitality environments.
* Proven experience supporting end-to-end onboarding and system implementation for merchants or clients.
* Hands-on experience implementing software and hardware solutions, including configuration, deployment, and integration of POS and online ordering systems.
* Experience installing and configuring POS hardware and peripherals, including receipt printers, kitchen printers, and payment terminals.
* Experience configuring basic networking equipment, including routers, access points, and Ethernet connections.
* Ability to diagnose and resolve technical issues quickly during installation and post-deployment support.
* Demonstrated ability to engage directly with merchants, understand their operational needs, and provide practical solutions.
* Experience conducting merchant onboarding sessions, system demonstrations, and technical discussions.
* Experience providing both on-site and remote technical support during installation and post-deployment phases.
* Ability to manage multiple onboarding projects simultaneously while maintaining strong attention to detail.
* Mandarin language proficiency is required to support Mandarin-speaking merchants.
Good to Have
* Cantonese language skills.
* Familiarity with cloud-based POS systems and SaaS platforms, including API integrations and system connectivity.
* Familiarity with Customer Relationship Management (CRM) and operational tools such as Salesforce, HubSpot, or similar platforms.
* Experience using project or task management tools such as JIRA, Asana, or Trello.
* Basic proficiency in data analysis tools (e.g., Excel or SQL) to help identify operational insights and improve system performance.
* Understanding of restaurant operational workflows, including kitchen printing, order flow, and payment handling.
#J-18808-Ljbffr