Harvey Norman Commercial Division specialises in the supply of Goods to project builders, developers and architects.
We currently have an exciting vacancy for a motivated and ambitious individual to join our Home Builders team as a Sales Coordinator.
Job Description
A Homebuilder Sales coordinator role is responsible for looking after selected customers aligned with a Homebuilder Sales Rep. You will be required to process the customer orders, coordinate stock, deliveries & returns when required by the customer. Will need to provide a high level of customer service with excellent communication to the customers & homebuilder team.
Responsibilities
* Confirm orders with customers & enter order into system with accuracy
* Ordering stock from various suppliers & notify buying team of requirements
* Liaise with customers and arrange delivery & return of goods
* Keeping track of all open orders by checking on job stage, stock, delivery dates and payment for COD
* Confirming details on orders are correct with the customer, such as delivery address, site contact, products and quantities
* Inform customers of any delays or problems, work with sales rep to resolve
* Respond to customer inquiries/complaints to resolve them promptly
* Communicate professionally via phone & email with HNC staff/divisions, suppliers & customers
* Punctuality re: commencement of work
Requirements
* Excellent Communication skills with the ability to liaise with people on all levels
* Able to provide outstanding customer service & build relationship with customer
* Organisational skills with the ability to manage workload and prioritise tasks
* Ability to resolve issues & work in a busy team environment
* Data entry accuracy with an eye for detail
* Computer skills, Great plains experience desired but not necessary as we are able to provide training
* Personal & professional presentation
* Team commitment
If you are ready to take on this challenging and rare opportunity, then we look forward to receiving your application