Lead UX Researcher
Opportunity to showcase your UX Research skill set and use it as a competitive intelligence engine
Shape the future of critical business functions within Woolworths
Full time, permanent position, inclusive of WFH arrangements: 3 days a week from the office
What you'll do
* Defining and driving the long-term research strategy, moving beyond tactical projects to focus on longitudinal studies and future market opportunities.
* Mastering the end-to-end customer journey, monitoring the full ecosystem and conducting predictive impact analysis to identify friction points.
* Partnering with senior stakeholders (Product, Design, Marketing) to embed customer‐centricity and ensure research shapes high‐level business decisions.
* Synthesising qualitative insights with quantitative behavioural data to create compelling, high‐impact narratives for executive leadership.
* Pioneering new Human‐Centred Design (HCD) methods and techniques to proactively uncover latent customer needs and gain a competitive edge.
* Managing and scaling research operations (tools, recruitment, data governance) while actively mentoring junior UX Researchers and advocating best practice.
What you'll bring
* 8-10+ years of relevant experience in UX Research or Service Design, with a track record of leading complex projects in a corporate or agency environment.
* Expert Mixed Methods: Mastery of qualitative research with advanced proficiency in integrating quantitative data to provide a holistic view of the customer.
* Strategic Thinking: Proven ability to transition from tactical execution to strategic influence, shaping product vision through research.
* Exceptional Communication: Sophisticated presentation and storytelling skills, capable of influencing diverse audiences.
What you'll experience
* Team discounts across our range of Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose‐driven work.
* A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
* A progressive and flexible 'work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.
* Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave.
* We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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