Who are we?
The Australian Fitness Academy is Australia's leading fitness course provider, graduating over 30,000 students since 1993. We are committed to providing the highest quality courses and support services to assist our students in creating rewarding careers as Fitness Instructors and Personal Trainers.
About the position
We are seeking an experienced Administration Manager to join our team in Caulfield, Victoria in an Permanent Part-Time Role for 22.5 hours per week. This shared role will see the successful candidate work side-by-side with a fellow Administration Manager to co-lead a young, dynamic Administration team as we support our large cohort of students.
What you'll be doing
* Oversee the day-to-day management, rostering and performance of Administration staff
* Recruit, onboard and train staff in administrative processes
* Represent the Administration team in the Head of Department and cross-departmental meetings
* Develop, update and roll out key internal policies & procedures
* Coordinate and ensure enrolment and completion processes are completed timely and accurately
* Respond to students' administrative enquiries and assist in handling escalated matters
* Manage the internal Student Management System setup and functionality
* Coordinate the timetabling of in-person and practical courses
* Manage mandatory government reporting
* Explore opportunities for efficiency improvements and cost reductions
* Develop and update internal onboarding documentation and processes
What we're looking for
* Minimum 3 years' experience in a similar administrative management role, preferably in an educational or training environment
* Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines
* Strong communication and interpersonal skills, with a customer-focused approach
* Proficient in the use of office software, including Microsoft Office and Adobe suites
* Previous experience in student database management (Wisenet or alternative platform)
* A proactive and problem-solving mindset, with the ability to work independently and as part of a team
If you're an experienced Administration Manager with a passion for fitness and education, we encourage you to apply for this exciting opportunity.