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Join to apply for the Senior Customer Service Officer role at Public Transport Authority
Public Transport Authority provided pay range
This range is provided by Public Transport Authority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$75,911.00/yr - A$88,185.00/yr
Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East.
About the role
We're seeking a dedicated and experienced Senior Customer Service Officer to join our Transwa Reservations Team in Mandurah. In this important role, you will help ensure smooth and enjoyable travel experiences for passengers across Western Australia by providing exceptional customer service and operational support.
As a senior member of the team, you will manage complex customer enquiries, process ticketing and refunds, and provide guidance and support to your colleagues to uphold high service standards. Your daily responsibilities will include resolving customer complaints, troubleshooting booking issues, and reconciling payments. You may also be required to work additional shifts on weekends, public holidays and occasionally support other regional and metropolitan locations.
Our ideal candidate has proven experience in a frontline customer service environment, effective communication skills, and a calm, confident approach to problem-solving. You'll be organised, detail-focused, and comfortable working both independently and as part of a team. Strong cash-handling experience and a working knowledge of office systems and procedures are essential. If you thrive in a fast-paced setting and are passionate about helping people, this is your opportunity to make a meaningful impact in regional travel across WA.
About You
To excel in this role, you should possess:
* Proven experience in delivering effective information services in a frontline customer focussed environment.
* Good interpersonal and communication (written and verbal) skills, including demonstrated conflict resolution skills.
* Sound numerical, calculation and problem-solving skills and relevant cash handling experience.
* Proven ability to manage time, prioritise tasks and meet deadlines
About Us
The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.
At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.
As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.
You can expect.
* Opportunities to grow through personal development and career pathways
* Health and Wellbeing programs
* Subsidised Corporate Apparel and Spectacles
* Opportunity to join our Social Club offering savings and benefits all year round.
This is a permanent part-time opportunity, based in Mandurah, working 64 hours per fortnight. The position is available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.
*To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further Information
Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.
Please contact Paul Nayler, Commercial Manager on (08) 9326 3920 for specific information about the role.
For more information about the PTA, please visit www.pta.wa.gov.au.
For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com
How to Apply
Applicants must apply online, using the 'Apply' button, this will take you to the WA Jobs board, www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 37572 in the web search box.
Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
Closing Date: 5pm (WST) on Wednesday 30 July 2025
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Customer Service, Accounting/Auditing, and Administrative
* Industries
Consumer Services, Office Administration, and Ground Passenger Transportation
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