Overview
We are seeking a Service Advisor to join our team at our Arundel Commercial Centre, delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing.
What The Role Entails
- Providing the ultimate customer service experience to clients face to face
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with customers to provide updates
- Coordinating with internal department teams to ensure all vehicles are completed and ready on time for customers as promised
- Handling customer concerns and complaints with prompt solution-based outcomes
- Eagerness to learn and grow, while being humble when mistakes are made
- Offering accurate estimates for customers requiring additional work or repairs
- Being a champion of objections – seeking positive outcomes
- Ongoing training and development
What We Are Looking For
- Proven experience as a Service Advisor highly desired, or experience in banking, real estate or customer-facing roles
- Excellent customer service with well-developed verbal and written communication skills
- A proactive person who presents professionally
- Experience in a department where KPIs are used
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
- Ability to sell additional work as required
- Someone who can work autonomously but thrives when part of a team. Culture is important
- Someone who loves a challenge and has a strong focus on customer experiences
- Love a fast-paced, yet fun environment
Advantages Of Joining Us
- Development and mentoring from your team, fostering personal and professional growth
- Discounted rates on health insurance and well-being benefits
- Exclusive discounts on vehicles, parts and servicing
- Employee Assistance Program (EAP) for support during challenging times
- Lifestyle discounts, including gym memberships and retail discounts
- Paid parental leave to support you and your family
About Frizelle Sunshine Automotive
Frizelle Sunshine Automotive is a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
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📌 Service Advisor Arundel QLD
🏢 Frizelle Sunshine Automotive
📍 City of Gold Coast