We are looking for a Customer Success Manager (CSM) to help enterprise customers unlock and sustain business value by accelerating their decarbonisation journey with Terrascope. You will guide clients in designing and executing strategic implementations of Terrascope's carbon-management solutions, spanning corporate and product carbon footprinting as well as supplier-engagement modules, so they achieve their most ambitious sustainability goals. Working backward from customer objectives, you will apply Terrascope best practices to deliver an end-to-end measurement, insights, and reduction experience that realises the full potential of our platform.
As a CSM, you combine sustainability consulting expertise with SaaS customer success acumen. You bring strong program-management, change-management, and communication skills to solve problems, challenge conventions, and align cross-functional teams, including carbon data analysts, decarbonisation specialists, product, sales, and partners. You will build trust across customer organisations, set actionable roadmaps, coordinate technical architectures, and establish governance that drives measurable impact, as reflected in Net Revenue Retention (NRR), Customer Satisfaction (CSAT) and product adoption outcomes.
At Terrascope, we value critical thinking, self-motivation, and adaptability in entrepreneurial environments. We seek people who sweat the details while thinking big on behalf of our customers. With a focus on customer impact, a sustainability background, and a passion for problem-solving, you are a team player who makes data-driven decisions, communicates thoughtfully, and is committed to delivering world-class experiences that move the needle on climate action.
In this role, you will:
* Orchestrate near-, mid-, and long-term success plans that tie Terrascope adoption to customer NRR and CSAT goals
* Translate customer climate commitments into actionable decarbonisation roadmaps leveraging Terrascope's corporate, product, and supplier modules
* Accelerate customer adoption through tailored onboarding, enablement sessions, and ongoing education initiatives
* Partner with carbon data analysts and decarbonisation specialists to ensure data quality, robust emissions insights, and credible reduction pathways
* Define customer expansion opportunities
* Surface customer feedback to influence product development and thought leadership
* Manage time effectively and ensure that the right Terrascope or partner resources are on the relevant accounts to keep customers on track toward emissions-reduction milestones
* Serve as a thought leader within Terrascope, sharing best practices and mentoring peers on corporate sustainability and customer experiences
You should have:
* 3-5 years in a customer-facing role engaging with executives, technologists, and/or partners to solve complex business challenges leveraging advanced technologies
* Demonstrated sustainability expertise (climate change, nature/biodiversity, environmental management)
* Strong project management skill set
* Analytical mindset with the ability to interpret emissions data and craft compelling business narratives; ability to engage technical users and senior executives alike
* Excellent presentation and verbal communication skills in English
* Bachelor's degree in Sustainability, Business, Engineering or equivalent experience
Even better if you have:
* Familiarity with GHG Protocol, SBTi guidance, and emerging climate disclosure regulations
* Additional language skills to liaise with mutinational clients
Your Privacy and Fairness in Our Recruitment Process
We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency and minimize bias, we use AI-powered tools to assist with tasks such as resume screening and candidate matching. These tools are designed and deployed in compliance with internationally recognized AI governance frameworks. We continuously validate our systems to uphold fairness, transparency, and accountability, ensuring they do not result in unfair or discriminatory outcomes. Your personal data is handled securely and transparently, and final hiring decisions are made by our recruitment team to ensure a human-centered approach. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at careers@terrascope.com.
We're committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be their authentic self.
Apply for this job
#J-18808-Ljbffr