At Endeavour Foundation, we have been committed to helping people with disabilities for over 70 years. Our purpose is straightforward, to turn possibilities into reality.
Our commitment extends to creating an inclusive culture, fostering employee growth, learning, and optimal performance. When you join our team, you are contributing to support individuals with disabilities to live, learn, work, and flourish.
What We Offer
We are a value-driven organisation dedicated to making a real difference to people living with a disability. We offer a range of employee benefits, including:
- Salary Packaging Benefits: package up to $15,900 of your annual salary tax-free
- Entertainment expenses: use up to $2,650 of your pre-tax income to pay for meals, holiday accommodation, etc.
- Encouraged and supported ongoing professional development and diverse career opportunities
- An Employee Assistance Program: a free and confidential counselling service available to all staff and immediate family members
- Corporate Health Insurance plans and discounts with our corporate partners
- Paid parental leave
The Importance of This Role
We have an exciting opportunity for a Customer Service Officer to join our Team in Cannon Hill, specialising in Rostering. Reporting to the Rostering Team Leader, you will support the review, coordination, and optimisation of staff rosters within your allocated Service Delivery region.
Key Responsibilities
In this varied role, you will:
- Provide a customer experience in line with Endeavour Foundation’s Values and behaviours, ensuring customer needs are met
- Utilise various forms of communication to respond to customer enquiries
- Carry out day-to-day scheduling of staff to cover unplanned changes in employee availability
- Conduct regular reviews to ensure that rosters are consistently aligned with the organisation’s key service indicators
- Ensure that rosters accurately align with clients' NDIS plans and funding
- Foster a culture of collaboration with your peers and your teams
What You Can Bring to the Team
We are looking for someone with:
- Certificate III/IV in Business Administration or previous Community/Aged Care/Disability experience in a customer/client-focused role
- Experience coordinating rostering/scheduling services in a large multi-faceted organisation
- Proven experience in a customer service role, managing competing priorities and completing tasks within crucial timelines
- Previous experience in a NDIS environment is an advantage
- Demonstrated high-level verbal and written communication skills
- Proven ability to work in a team environment and build cooperative relationships with customers and colleagues
Endeavour Foundation 鼓励所有年龄、国籍、能力和文化背景的人申请。这包括原住民和托雷斯海峡岛民、CALD（文化和语言多样性）社区、LGBTQI+ 社区和残疾人。我们重视包容性，并致力于调整我们的招聘过程，以确保申请人的需求得到支援和方便。
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📌 Customer Service Officer - Rostering
🏢 Endeavour
📍 Brisbane City