New Aim is Australia's largest and fastest-growing private ecommerce company. Since 2005, we've evolved from a marketplace seller into a full-scale ecommerce enabler, working with some of Australia's most recognised retailers and brands.
With proprietary technology, we improve procurement, supply chain management, marketplace integration, and data-driven decision-making. Our business-to-many (B2M) model supports more than 60% of Australia's total retail sales coverage and enables thousands of SMEs to scale through our B2B marketplace platform, Dropshipzone.
If you're passionate about technology, data, and building systems that power large-scale ecommerce - we'd love to hear from you.
The Role
We are seeking an ICT Business Analyst to analyse business processes, data flows, and ICT platforms across our ecommerce, warehouse, and data ecosystems.
This role is critical in translating business requirements into effective technology solutions that improve operational efficiency, automation, data accuracy, and system scalability.
You will work closely with stakeholders across operations, IT, data, and offshore teams, acting as the key bridge between business users and technical delivery teams.
Key Responsibilities
* Identify, investigate, and analyse New Aim's business processes, procedures, and work practices across ecommerce platforms, online marketplace integrations, warehouse operations, inventory systems, and central data platforms to support scalable and efficient business operations.
* Identify and evaluate system inefficiencies, data gaps, and workflow bottlenecks, and recommend optimal business practices, system functionality, and platform behaviours to improve automation, data accuracy, and operational performance.
* Apply project management methodologies, principles, and techniques to support ICT project planning, including defining project scope, estimating resources, assisting with timelines, and coordinating system enhancement initiatives across multiple business units.
* Take responsibility for supporting the deployment of functional technology solutions, including assisting with system testing activities such as user acceptance testing (UAT), system integration testing (SIT), and validation processes to ensure system quality, reliability, and data integrity.
* Create and maintain user documentation, system guides, and training materials, and conduct or support formal training sessions to ensure effective adoption of new systems, platform enhancements, and process changes.
* Develop clear and detailed functional specifications, use cases, and acceptance criteria for use by system developers, data engineers, and integration teams to support the design and enhancement of New Aim's ICT platforms.
* Use data modelling and process modelling techniques to analyse complex data flows and system interactions, producing clear system specifications to support the design, development, and optimisation of system software and data platforms.
Act as a central reference and information source for system and platform knowledge, providing guidance and analytical support to stakeholders and contributing to informed system project decision-making at operational and management levels.
Skills & Experience
* Bachelor's degree in Information Technology, Business, or a related field
* Minimum 1 years' experience in a business analyst or ICT analyst role
* Strong experience in:
* Business process analysis
* Requirements elicitation and documentation
* System specification and solution design
* Stakeholder engagement and communication
* Data analysis and reporting
Why Join New Aim?
* Work with one of Australia's most innovative ecommerce technology companies
* Be part of a fast-growing, data-driven organisation
* Collaborative, positive team culture with a focus on innovation and continuous improvement
* Opportunity to work on large-scale platforms impacting millions of customers
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