NSW Department of Customer Service – Administrative Officer (Temporary)
Location : Ballina, North Coast NSW
Employment type : Temporary up to April 2026 with possibility of leading to an ongoing appointment
Salary : Base pay range A$99,938.00/yr – A$110,271.00/yr plus leave loading and superannuation
Applications close : Monday 13 October 2025 (9:59 AM)
About SafeWork NSW
SafeWork NSW is the state's workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work-related fatalities, serious injuries, and illnesses by securing compliance with work health and safety legislation. SafeWork NSW is undergoing a period of transformation as we establish the organisation as a modern, standalone Work Health and Safety Regulator.
About the team
SafeWork NSW Operations Regional directorate supports safe, healthy, and productive workplaces in Regional NSW. The role focuses on stakeholder engagement, risk-based harm prevention initiatives, and proportionate regulatory responses to incidents and service requests to reduce workplace harm.
About the role
The Directorate Support Officer is the primary liaison for the Director Operations Regional North, providing administrative support, prioritising needs, and ensuring seamless communication while collaborating with the Leadership Team to deliver effective operations.
The ideal candidate will have demonstrated administrative and customer service experience and be able to:
* Deliver quality administrative services and manage competing priorities and deadlines.
* Address unforeseen issues, high workloads, and work independently.
* Respond to and resolve complex enquiries with accurate information and timely resolutions.
* Gather and prepare documentation and reports on business unit performance; make recommendations to improve efficiency and service delivery.
* Manage accurate records and databases in line with policies and processes.
* Develop, implement, and monitor office systems to facilitate efficient team operations in line with agency standards.
* Provide administrative and support services to the Director and Directorate (e.g., data entry, procurement, travel, correspondence, calendars, meetings).
What we are looking for
* Advanced time management and the ability to prioritise in a high-volume environment.
* Ability to handle sensitive issues with discretion while maintaining operational efficiency.
* Ability to work in a team and share information to achieve outcomes.
* Ability to respond to enquiries from internal and external customers, escalating as appropriate.
* Ability to plan and prioritise, adapting to changing circumstances.
* Commitment to quality outcomes and efficient use of resources.
* Ability to stay up to date with relevant legislation, policies, and procedures to provide accurate support.
For more information about the role and its accountabilities, view the role description. To apply, submit your CV and a cover letter (up to 2 pages) addressing: the focus capabilities outlined in the role description, and why you are the right person for the role.
How to apply : Submit CV and cover letter (≤2 pages) addressing the above. For enquiries about the recruitment process, contact Sharlene Fouzder at
A talent pool may be created for future opportunities for up to 18 months.
Additional information
Careers at the Department of Customer Service emphasize delivering excellent customer service, digital transformation, and regulatory reform. We encourage a diverse and inclusive workplace and support applicants with accessibility needs. For any adjustments during the recruitment process, contact Sharlene Fouzder.
Seniority level
* Entry level
Industry
* Administrative
Note: This description includes remaining posted information and may reference related roles and locations to provide context for applicants.
#J-18808-Ljbffr