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Customer service officer - front counter / call centre (45 hours per fortnight) - v25/9627

Sydney
Blue Mountains City Council
Customer Services agent
Posted: 4 May
Offer description

Blue Mountains City Council values diversity of thought and equality, diversity and access in the workplace. We encourage Aboriginal and Torres Strait Islander people, people with a disability, people from culturally and linguistically diverse backgrounds, LGBTIQ+ people, Veterans and people of all ages to apply for our roles. We are committed to creating an inclusive workplace culture where everyone feels respected, safe and equally valued for their strengths and capacities.
Disability Adjustments
There are options available to request adjustments to support your individual needs during the recruitment process and in the workplace should you be successful in your application. Should you require assistance or adjustments during the process, please contact the Recruitment Coordinator ( or 0457 100 584).
Aboriginal and Torres Strait Islander
Blue Mountains City Council has recently signed a Statement of Recognition and Commitment to guide how the Council can respect the ongoing and unbroken connection that Gundungurra and Dharug Traditional Owners hold with their Country (Ngurra). You can find it in full on Council's website - We encourage Aboriginal and Torres Strait Islander people to apply for our opportunities.
Veterans Program
At Blue Mountains City Council, we recognise the unique skills and attributes demonstrated by veterans in their service to our country. We value these same skills and attributes in serving our local community. We strongly encourage ex-service personnel to check out the variety of opportunities available, not only at Blue Mountains City Council but also within Local Government. For more information, visit the Veterans Employment Program page .
Child Safe Standards
BMCC is committed to building a culture of safety and inclusion for children and young people.

Learn to Swim Instructor (casual) - V25/9538 EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application. You will be required to:
• Safely and enthusiastically deliver the specified Learn to swim program to customers as listed on the instructor class role.
• Assess each individual's progress and award competency based certificates
• Advise parents of class re-booking, upcoming events and provide feedback on the child's progress
• Promote children to higher levels when they have completed all required competencies for the level
• Set up equipment in a safe manner and pack away equipment maintaining excellent housekeeping practices
• Other Duties: To ensure compliance to all business policies and procedures
You will have:
• Austswim certification or Royal Lifesaving Swim Teacher
• Resuscitation award
• Working with Children Check
• Previous experience in the effective delivery of learn to swim classes
Remuneration: base salary commencing at $29.08 gross per hour
+ 25% casual loading
+ 11% superannuation
+ annual award increase
For further information contact: Liz Le Breton on 4780 5152.
Applications must address the Essential Criteria.
Mechanic (18 months fixed term contract) (readvertised; previous applicants need not re apply) - V25/9551 EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application You will be required to provide trade skills that contribute to the provision of an efficient, quality controlled mechanical maintenance & repair service, which meets client and statutory requirements.
The candidate will hold an industry recognised Trade Qualification as a Motor Mechanic/Plant Mechanic or Heavy Vehicle Mechanic together with M.V.R.I.A. certification. You will also have relevant post-trade qualifications and proven post-trade experience and knowledge in the maintenance and operations of light and/or heavy vehicles, and plant equipment. You must hold a current N.S.W. C class driver's license.
Remuneration: base salary commencing at $74,200 gross per annum
+ adverse working conditions of $1,350 gross per annum
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Warren Gracey on 0414 195 321.
Closing date: 4 May 2025.
Applications must address the Essential Criteria.
Open SpaceGeneral Operational - V25/9618 EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application To undertake general maintenance activities in parks, open space and public domain areas as directed and in accordance with Council policy
ESSENTIAL:
•Construction Induction Certificate (White Card)
•Demonstrated experience in the tasks required to maintain parks, open space and public domain areas
•Demonstrated experience in the operation and maintenance of plant and equipment used for park maintenance and arbor works.
•A proven motivation and work ethic to provide quality outcomes in a parks, open space and public domain settings.
•Ability to work within flexible starting and finishing times and to adapt to an ever-changing work environment.
•Proven ability to communicate effectively with others.
•Class LR/MR Drivers License, current log book or willingness to obtain this license within a 6-12 month period.
•Knowledge of and commitment to Workplace Health and Safety requirements and Equal Employment Opportunities.

DESIRABLE:
•Horticultural training or experience
•Traffic Controllers Certification.
•Chainsaw Certificate (cross cutting/simple tree felling).
•Experience in Local Government.
•Current First Aid Certificate.
•Knowledge of plants suited for cultivation in the Blue Mountains.
Remuneration: base salary commencing at $50,971 gross per annum
+ adverse working conditions of $1,350 gross per annum
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: David Pinches on 0423 795 127.
Closing date: 4 May 2025.
Applications must address the Essential Criteria.
EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application •To serve customers, including the processing of payments and recording visits and provide them with information on programs and services.
•To assist in cleaning as directed.
•To assist with the delivery of children's activities.
•To supervise the pools to the standards outlined in the Pool Lifeguard award.
ESSENTIAL QUALIFICATION
•Willingness to complete Pool Lifeguard Award – high level of swim competency
•Willingness to complete a First aid award
•Previous experience in voluntary work, paid work
•Previous experience with leading children's activities, sports coaching, umpiring
•Willingness to undertake cleaning tasks and follow directions
DESIRABLE
•Willingness to undertake training and multi skill and assist in other areas if required.
Remuneration: base salary commencing from $17.89 to $22.67 per hour (dependent on age)
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Amity Buss on 4723 5111.
Closing date : 4 May 2025.
Junior Attendant Application Form Applications must address the Essential Criteria.
Child Minding Officer (casual; 12 month term contract) - V25/9620 EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application This is an opportunity to become part of an exciting and dynamic team.
The role will ensure adequate and appropriate supervision of children utilising the child-minding facilities while also generating a safe stimulating environment that meets the individual, emotional, social, physical and cultural needs of the children attending the centre.
To apply for this role you will be required to have experience in the care of 0-5 years, a Senior First Aid Certificate, Current C.P.R Certificate and a Childcare certificate
Remuneration: base salary commencing at $54,793 gross per annum
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Amity Buss on 4723 5111
Closing date: 4 May 2025.
Applications must address the Essential Criteria.
EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application This full time position works collaboratively on a range of administrative and business support functions. As part of a team you keep clients up to date on issues that affect them. Tasks use a variety of software and digital end to end business processes.
Accurate and advanced computer skills in a range of software applications. Ability to maintain a sustained level of concentration and accuracy in a high-volume processing activity. Excellence in customer service interactions.
Remuneration: base salary commencing at $68,704 gross per annum
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Tamwyn Daley on 4780 5792
Closing date: 4 May 2025.
Applications must address the Essential Criteria.
Project Manager (2 year term contract) - V25/9622 EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application A two-year term contract and working within the Infrastructure Project Delivery Team, the Project Manager is responsible for the overseeing the delivery of Council's civil, recreation and built assets infrastructure.
The position will manage contractors, consultants and internal teams within Council to deliver high-quality, long-term outcomes for the organisation and the community and ensure a sustainable Blue Mountains.
•Tertiary qualifications in project management and or significant project management experience in the management of civil construction projects
•Experience in working with quantity surveyors, planners, design consultants, construction contractors, project/program budget preparation, management and monitoring and reporting against program and project targets
•Demonstrated experience the management of multiple projects with external contractors and consultants on the delivery of construction projects;
•Demonstrated experience in contract management and procurement; administration of formal contracts and agreements for construction work including Request for Quote (RFQ) and Request for Tender (RFT), as it relates to construction design and delivery in a government environment
Ability to work collaboratively in a team environment; RDO every fortnight, flexible working arrangements
Remuneration: base salary commencing at $100,949 gross per annum
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Tim Vasilev on 0459 627 671.
Closing date: 4 May 2025.
Applications must address the Essential Criteria.
EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application. This position provides an efficient and reliable solid waste removal service for the community, including operation of side lift garbage truck, town centre and park bin collection and booked waste service collection.
You will have a HR driver's licence and experience, a Construction Induction Certificate and ideally, experience or knowledge of waste collection services. You will have good interpersonal skills, with proven ability to provide quality customer service and work effectively with a team. You will be required to read and understand English and complete written and digital forms along with an understanding in digital literacy. You will be enthusiastic and flexible.
Remuneration: base salary commencing at $59,414 gross per annum
+11.5% superannuation
+ $2,590 adverse working conditions allowance per annum
+ $1,318 side arm allowance per annum
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Daniel Clink on 0448 391 244.
Closing date: 11 May 2025.
Applications must address the Essential Criteria.
Executive Assistant / Business Coordinator - V25/9625 EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application. Manage logistics including effective directorate wide collaboration and Secretariat support to external panels. Use digital and virtual communication tools to facilitate collaboration, messaging, learning / coaching with enhanced writing skills for research and response.
Work to develop value adding business processes that are successful and seamlessly delivered whether remotely or in office.
Use of a range of digital tools including cloud-based applications, mobile devices and social media for online collaboration and learning. High degree of business acumen and ability to develop and / or contribute to strategies that led to sound decisions that drive success.
Remuneration: base salary commencing at $80,136 gross per annum
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Tamwyn Daley on 4780 5792.
Closing date: 11 May 2025.
Applications must address the Essential Criteria.
Senior Investigations Officer - V25/9626 EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application. This important role in the Environmental Compliance Service requires extensive skills and knowledge across a range of functional areas to enable the investigation of reports of unlawful activity on private properties throughout the Local Government Area.
Council's Compliance and Enforcement Policy will guide you in the application of various legislation administered by Council including but not limited to the Environmental Planning and Assessment Act, Protection of the Environment Operations Act and the Local Government Act.
Due to the nature of the role, applications will require:
•Relevant qualification.
•Australian driver's license.
•Ability to work from the Blue Mountains local government area for the majority of the work week. Some flexibility options will also be available.
•The ability to balance field work, office work, relationship management and reporting.
This is a full-time position with the successful candidate having the option of enjoying an RDO every 2 weeks.
A lease back vehicle is available with this position. It is not a condition of employment.
Remuneration: base salary commencing at $100,949 gross per annum
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Joseph Gleeson on 4780 5561.
Closing date: 11 May 2025.
Applications must address the Essential Criteria.
Customer Service Officer - Front Counter / Call Centre (45 hours per fortnight) - V25/9627 EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application. BMCC's Customer Service Centres are a fast-paced and sometimes challenging work environment where excellent customer service is delivered by friendly professional staff.
The successful candidate will provide advice, assistance and direction to internal and external customers through our multi-service delivery channels which includes call centre, front counter and back-office environments. The position handles customer information, enquiries, and payments, maintaining systems and standard operating procedures to legislative requirements.
Certificate level qualifications with excellent communication skills and relevant work experience in a high volume, customer focused, team-based service environment. You will have proven experience in the use of technology to deliver transactions, including cashiering activities, interpreting and explaining forms, plans and processes and in dealing with challenging customer interactions with people from diverse cultures and ages and backgrounds.
You will be required to wear a compulsory uniform (supplied) as part of this position.
Remuneration: base salary commencing at $63,615 (pro-rata) gross per annum
+11.5% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Coral De Losa on 4780 5025.
Closing date: 18 May 2025
Applications must address the Essential Criteria.
* * * * * * *
Application Information Please download the position description for the position you are interested in and information on how to apply for a vacancy.
Applications, which address the selection criteria, be accompanied by a resume, references and copies of qualifications should be emailed to prior to closing date.
If you are unable to get access to a computer, hardcopy applications may be posted to:
Staff Applications
Blue Mountains City Council
Locked Bag 1005
KATOOMBA NSW 2780
#J-18808-Ljbffr

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