The role of System Operations Specialist requires an individual with strong technical skills and analytical approach to solve complex problems.
As a key member of the team, you will be responsible for providing application and batch support to various technologies used across the organization.
This includes resolving incidents within SLA objectives, maintaining batch workflows, system monitoring, service request management, and continuous improvement of processes.
You will also contribute to the development of improved processes, procedures, and standards.
Additionally, you will provide on-call support on a rostered basis.
Technical Requirements
* Middle Platform Experience: Administration of mission-critical systems Oracle Fusion suite (highly desirable)
* Crm Systems: Skilled in managing and supporting Oracle Utilities Customer Care & Billing platforms or Salesforce administration
* Database Management: Experienced with Oracle and Microsoft SQL Server RDBMS
* Operating Systems & Networking: Proficient in Unix and Microsoft client/server environments
* Integration & APIs: Hands-on experience with API Management platform
* Cloud Applications: Familiar with AWS web services and custom Lambda applications
* Monitoring: Experience in Splunk, Oracle Enterprise Monitoring or equivalent APM tools
* Service Management: Experience in ITSM tools, ServiceNow, JIRA and Confluence
* Managed File Transfers (MFT), workload automation and CICD pipeline experience (advantageous)
Core Skills
* Strong written and verbal communication skills.
* Able to remain composed and effectively manage challenges as they arise.
* Methodical, analytical approach to solving complex problems.