**Technical Support Specialist Position Overview**
">Job Description:
A technical support specialist is required to provide customer-centric onsite end-user level 1 and level 2 support to our clients as assigned.
Key Responsibilities:
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* Support of desktop, infrastructure, and services across multiple technology streams including hardware, operating systems, software, networks, servers, and peripherals.
* Respond to and resolve incidents and service requests within agreed service level agreements (SLA) and follow breach reporting processes for failed SLAs.
* Maintenance and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, audio/video conferencing equipment, and data integrity in the configuration management database (CMDB).
* Manage customer expectations by keeping them updated on case progress and notifying them of any delays.
* Provide proactive open and honest communications at all levels and remain accountable for personal performance.
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Requirements and Qualifications:
We are seeking a skilled or up-and-coming technical support specialist with a minimum of six months to one year of experience supporting end-user devices at level 1 and above, preferably remote support. The ideal candidate should possess:
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* Level 1 and level 2 technical knowledge of hardware and peripherals, such as laptops, notebooks, workstations, desktop PCs, printers, media, and audiovisual equipment, BYOD, and mobility.
* Level 1 and level 2 technical knowledge of desktop and software applications, including operating systems (Windows 7 through 10), Microsoft Office 2007 through 365, antivirus software, and systems support in small to medium businesses.
* Current or reinstatable AGSVA security baseline/NV1 clearance is desirable. Australian citizenship is mandatory.
* A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, and Hyper-Converged Infrastructures.
* Strong verbal and written communication skills to articulate technical information to the target audience.
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Benefits:
This role offers a unique opportunity to grow your career in a dynamic environment that values diversity, equity, and inclusion. As a technical support specialist, you will be supported through our staff enablement model, which fosters innovation, decision-making, and personal leadership.
">Seniority Level: Entry-level
">Employment Type: Full-time
">Job Function: Engineering and Information Technology
">Industries: IT Services and Consulting