We are seeking focused and results orientated individuals to join our Recoveries team. These roles are responsible for managing our motor recovery claims, whilst delivering exceptional member service.
Location: West Perth offices & Work from home 50% of the time
Working hours: Full time - 37.5 hours per week
Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm and 9am to 5pm
Pay: Competitive base salary + super + incentives + discounts!
Training: You will be set up for success with in-depth training and on the job support
Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development
What will you be doing?
* Manage recovery files to maximize outcomes.
* Investigating liability and identifying recovery opportunities from third parties and their insurers.
* Negotiating settlements and pursuing recoveries through direct contact, legal channels, or external providers.
* Communicating clearly and professionally - both verbally and in writing throughout the recovery process.
* Monitoring recovery performance and contributing to continuous improvement initiatives.
* Ensuring all claims are managed in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
* Collaborate with colleagues and contribute to a supportive team environment.
* Deliver service that consistently exceeds member expectations.
What are we looking for?
* Experience in recoveries, debt collection, or claims handling.
* Strong understanding of motor vehicle liability principles.
* Excellent communication, negotiation, and dispute resolution skills.
* High attention to detail and the ability to make informed decisions based on evidence.
* Empathy and professionalism when handling challenging conversations.
* Self-motivated and capable of working independently.
* A team player who actively supports and uplifts others.
* Previous experience in the motor insurance industry (highly regarded).
* A genuine commitment to putting members at the heart of everything you do.
What's in it for you?
* A workplace culture where our people feel valued, respected and empowered.
* Work in flexible ways that meet work/life commitments and support wellbeing.
* Be part of a purpose led organisation that gives back to the WA community.
* An environment that values ongoing career development.
* Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
* Opportunities for community engagement and corporate volunteering.
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