Welcome to a career that's more than just a job.
Job Description
We're seeking a skilled and friendly individual to join our team as a Guest Service Agent. As the first point of contact for guests, you will deliver warm welcomes and efficient service, ensuring a seamless and memorable stay for all visitors.
Key Responsibilities
* Arrival and Departure Management: Manage the arrivals and departures of everyone visiting our hotel, providing a smooth and organized experience.
* Exceptional Guest Service: Provide exceptional guest service by responding to guest requests efficiently and courteously, ensuring their needs are met and exceeded.
* Restaurant and Bar Support: Setup and pack down of restaurant and bar areas as needed, maintaining a clean and welcoming environment.
* Departmental Collaboration: Communicate with housekeeping, reservations, and maintenance departments to ensure all guest requests and needs are met, working closely together to achieve excellence.
You will work closely with other departments to ensure rooms are ready and guest needs are met, demonstrating accuracy, professionalism, and local knowledge to create an unforgettable experience.
Required Skills and Qualifications
To succeed in this role, you should possess:
* Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and other departments, both verbally and in writing.
* Attention to Detail: High level of attention to detail, ensuring accurate and efficient execution of tasks.
* Teamwork and Adaptability: Ability to work collaboratively with others, adapting to changing situations and priorities.
Benefits
We offer a range of benefits, including:
* Ongoing Training and Development: Opportunities to develop your skills and knowledge, enhancing your career prospects.
* Award-Winning Team: Work with a talented and dedicated team, passionate about delivering exceptional guest experiences.
Others
This is a fantastic opportunity to join a dynamic team, where you can grow and develop your career while making a real difference in the lives of our guests.