What's the role?
You'll shape how our customers experience change – clearly, confidently and with care. As a Senior Manager, you'll lead customer communication strategies for complex financial products, helping customers understand what's changing and why it matters to them.
You'll work full‑time, based in Sydney, with flexible working options. Your days will be spent partnering with brilliant minds across the business, turning complexity into clarity and delivering messages that truly land across every channel that counts.
UNITE is a business-led, tech-enabled transformation – delivering simplification and benefits for our customers, employees and shareholders.
What do I need?
* Strong, seasoned communications experience within financial services, with confidence working across complex products like mortgages, credit cards, transaction accounts or personal loans
* A natural ability to craft clear, compelling narratives and bring them to life through high‑impact, multi‑channel communications
* Proficient in navigating complex projects, diverse stakeholders and competing priorities, with a strong attention to detail
* A customer‑first mindset, with the ability to map journeys and choose the right message, channel and moment
* Hands‑on experience using martech and marketing automation platforms, such as Adobe Experience Platform (preferred) and Salesforce Marketing Cloud
* Experience in governance, risk management, and compliance decision-making
Why join us?
We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.